Member Care Representative I

Cobb Electric Membership Corporation; Marietta (GA); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Company-paid health insurance premiums

Retirement Security Pension Plan

401(k) with company match

Annual Bonus Program

Tuition and Certification Reimburse

Job summary

Cobb Electric Membership Corporation is seeking a friendly and capable Member Care Representative I to assist our members with service applications, billing questions, and account maintenance. You will help resolve issues with a first-call mindset and work toward delivering an outstanding member experience.

The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment. Work is primarily in-office with some hybrid flexibility in a community-focused utility

Qualifications

• High School diploma or equivalent is required.
• Two years of customer service experience in a call center is required.
• Excellent listening, oral and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficient in Microsoft Office applications.
• Basic knowledge of utility rates.

Responsibilities

• Assist with new electric service applications, reconnects and service transfers.
• Answer billing, payment and general account questions.
• Resolve member concerns with a first-call resolution mindset.
• Process service orders and maintain accurate account information.
• Explain rate options and utility services clearly.
• Support members during outages and high-volume periods.
• Collaborate to provide outstanding service to the community.

Skills

Active listening

Written communication

Interpersonal skills

Member interviews

Organization

Independent work

Microsoft Office

Utility rates

Bilingual

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Join the Team That Powers Our Community!

Member Care Representative I

After 90 days of in-office traing- Work from home 4 days a week, collaborate in the office 1 day a week Monday–Friday | 9:00 AM – 6:00 PM

Are you passionate about helping people, solving problems, and delivering outstanding customer service? Do you thrive in a fast-paced environment where every conversation makes a difference? If so, Cobb EMC has an exciting opportunity for you!

As a Member Care Representative I, you'll be the friendly voice our members count on for answers, solutions, and exceptional service. From assisting with electric service applications and billing inquiries to resolving issues with a one-call resolution mindset, you'll play a key role in creating an outstanding member experience

Why You'll Love Working at Cobb EMC

We believe in taking care of the people who take care of our members.

Company-paid health insurance premiums Benefits effective on your first day Retirement Security Pension Plan Automatic 7% company-paid 401(k) contribution plus additional matching Annual Bonus Program Tuition and Certification Reimbursement Programs

Learn more HERE

To learn more about Cobb EMC visit our website at www.cobbemc.com

Responsibilities

What you will be doing:

Every day brings a new opportunity to help our members by:

• Assisting with new electric service applications, reconnects, and service transfers
• Answering billing, payment, and general account questions
• Resolving member concerns with a focus on first-call resolution
• Processing service orders and maintaining accurate account information
• Explaining rate options and utility services clearly and confidently
• Supporting members during outages and high-volume periods when needed
• Working collaboratively to provide outstanding service and support to our community

Qualifications

Minimum Requirements:

High School diploma or equivalent

Minimum two years of experience as a customer service representative in a call center environment

SKILLS:

Excellent listening, oral and written communication skills

Excellent interpersonal skills to interact with members and employees

Proficiency in effectively conducting member interviews and addressing and resolving inquiries

Excellent organization and planning skills

Works well independently and in a team environment

Demonstrated ability to effectively work in a fast paced, high pressure work atmosphere

Experience with Microsoft Office applications

Working knowledge of basic utility rates

Demonstrated ability to effectively manage multiple duties

Proficiency with personal computers

PREFERRED:

Previous experience in the utility industry

Bilingual

CORE Values:

Put People First

Care, listen and connect. Think team, not self. Respect and value differences.

Stay Safe

No shortcuts. See the big picture, no tunnel vision. Look out for each other

Innovate

Embrace change. Think big and bold. Be part of the solution.

Own It

Own your attitude, actions and words. Find a way. No BCD. Never stop learning.

EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace

Minimum Requirements:High School diploma or equivalentMinimum two years of experience as a customer service representative in a call center environment SKILLS:Excellent listening, oral and written communication skillsExcellent interpersonal skills to interact with members and employeesProficiency in effectively conducting member interviews and addressing and resolving inquiriesExcellent organization and planning skillsWorks well independently and in a team environmentDemonstrated ability to effectively work in a fast paced, high pressure work atmosphereExperience with Microsoft Office applicationsWorking knowledge of basic utility ratesDemonstrated ability to effectively manage multiple dutiesProficiency with personal computersPREFERRED:Previous experience in the utility industryBilingualCORE Values:Put People FirstCare, listen and connect. Think team, not self. Respect and value differences.Stay SafeNo shortcuts. See the big picture, no tunnel vision. Look out for each otherInnovateEmbrace change. Think big and bold. Be part of the solution.Own ItOwn your attitude, actions and words. Find a way. No BCD. Never stop learning.EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace