Member Billing Representative - Wellness Center | Full-Time

10000 Sanford; United States; On-site; USD 22,000 - 35,000; Part time

Job summary

Sanford Health is seeking a Membership Billing Representative to manage billing, collections, and member accounts across the Sanford Sports Wellness Center locations. The role emphasizes accuracy in categorization and charges, with diligent follow-up and confidential service to members.

You will train staff on CSI Software, supervise in leadership’s absence, and coordinate with vendors to ensure smooth software operation.

Qualifications

• Minimum of associate degree required; bachelor’s degree preferred.
• Minimum of two years’ applicable work experience required; experience in business or accounting preferred.
• Experience with membership systems and CSI Software; training provided.

Responsibilities

• Handle billing and collections for Sanford Sports Wellness Center locations.
• Manage accounts, reconciliations, and reporting; oversee member accounts to prevent issues.
• Provide training on membership software (CSI Software) to staff and management when appropriate.
• Collaborate with external vendors to ensure software functionality; maintain banking and accounting practices.

Skills

Excellent communication skills

Detail oriented

Education

Associate degree

Bachelor’s degree

Tools

CSI Software

NFS

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift: Day (United States of America) Scheduled Weekly Hours: 32 Compensation: Salary Range: $16.00 - $25.50 Union Position: No Department Details Schedule: Weekday daytime hours, 32 hours per week, flexible scheduling!

Summary

Membership Billing Representative is responsible for handling billing and collections processes for all Sanford Sports Wellness Center locations.

Job Description

This individual will be responsible for managing accounts, reconciliations, and reporting, as well as overseeing member accounts to prevent billing issues. The job involves ensuring accurate categorization and charges for new and existing members, tracking attrition, and collecting overdue accounts. A courteous, confidential approach to member interactions are essential, along with diligent follow-up. Membership Billing Representative will be responsible for maintaining and managing our Wellness Center software and computer systems for membership. Additionally, they will provide training on membership software (CSI Software) to both current and new staff, and management, when appropriate. This role requires proficiency in the Network File System (NFS) and the efficient operation of office equipment collaborate with external vendors to ensure optimal software functionality. Needs to be a detail-oriented individual with excellent communication skills for both internal teams and facility members. Excellence in managing membership and third-party reimbursement processes, addressing inquiries, and occasionally assisting members directly via in-person or over the phone. This role also involves collaborating with leaders, acting as a point of contact and interim supervisor in leadership's absence, and providing training and ongoing education to staff. This individual should be well-versed in billing practices and proficient in banking and accounting functions. This role requires self-direction, a high level of accountability with minimal supervision, and accurate attention to detail in data analysis. Required to demonstrate professionalism and courteousness in customer interactions, apply effective problem-solving techniques, and be adaptable to variable work schedules and assignments. Additionally, other duties may be assigned, including mentoring new staff.

Qualifications

Minimum of associate degree required. Bachelor’s degree preferred. Minimum of two years’ applicable work experience required. Experience in business or accounting required. Based on facility needs, may require Basic Life Support (BLS) certification and formal training on LifePak 250. If not obtained at time of hire, will be formally trained.

EEO / Accommodation

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].

The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill. Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News. Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.