Member Assistant Support - Peoria

CEFCU Financial Services, Inc.; Peoria (IL); On-site; USD 2,556,825 - 3,004,545; Full time

Benefits offered by this job

Health benefits

Generous paid time off

Medical, Dental, Vision coverage

401K

On-site fitness center

Employee discounts

Job summary

CEFCU Financial Services, Inc. in Peoria, IL is seeking a Member Assistant to rotate across centers and departments, delivering a professional, knowledgeable member experience while handling transactions and inquiries.

The role emphasizes needs-based sales and service, compliance, and teamwork. Requirements include 0‑2 years of experience, a high school diploma, NMLS eligibility, successful completion of the Member Assistant Training, and flexible scheduling.

Qualifications

• 0-2 years’ experience in a member services or financial services role.
• High school diploma or equivalent required.
• Must be eligible to register with the Nationwide Mortgage Licensing System and Registration (NMLS) per SAFE Act.
• Successful completion of the formal Member Assistant Training module.
• Ability to balance cashier’s checks and money orders and perform receptionist duties (telephone etiquette, lobby tracking, brochure and rate updates).
• Punctual and regular attendance; flexible working hours to meet department needs.

Responsibilities

• Provide high quality member experience for internal and external members.
• Process transactions and resolve account issues accurately.
• Answer member questions using third‑party systems for check scanning and verification.
• Demonstrate sales and service focus by cross‑selling CEFCU/CEFCU Investment Services products as appropriate.
• Maintain compliance with government regulations and CEFCU policies; manage cash drawer within limits.
• Promote professional image and teamwork while supporting office duties.

Skills

Customer service

Cash handling

Phone etiquette

Punctuality

Flexible scheduling

Receptionist duties

NMLS licensing compliance

Education

High school diploma or equivalent

Job description

## Member Assistant Support - PeoriaApplylocations: Peoria ILtime type: Full timeposted on: Posted Yesterdayjob requisition id: R4056Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU!*CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!*Rotates to different Member Centers and departments to meet intermittent staffing needs. Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Center and Corporate Balanced Scorecards. Determines financial needs through a strategic questioning approach, educating and cross-selling CEFCU/CEFCU Investment Services (CIS)/CEFCU Financial Services (CFS) products and services to members as well as utilizing Creating Member Loyalty (CML) skills. Responsibilities include processing transactions, resolving account issues, and answering member questions, while using third-party systems for check scanning and transaction verification. The position requires compliance with government regulations and CEFCU policies, maintaining cash drawer limits, and achieving performance goals. Additionally, the role emphasizes member satisfaction, promoting a professional image, teamwork, flexibility in scheduling, and contributing to office duties. Provides the highest quality member experience, for both internal and external members. Hours: Monday - Thursday: 7:45 a.m. - 5:15 p.m. Friday: 7:45 a.m. - 6:15 p.m. Saturday: 8:45 a.m. - 1:15p.m. Flexibility in scheduling is required. Saturdays required with a day off during the week.Required:• 0-2 years’ experience.• High school diploma or equivalent.• Must be eligible to register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).• Successful completion of the formal Member Assistant Training module.• Ability to balance cashier’s checks and money orders, and other receptionist duties (telephone etiquette, lobby tracking system, brochure and rate updates, etc.• Punctual and regular attendance.• Flexible working hours needed to meet various department needs• Ability to work with minimal supervision.• Must possess a current, valid driver’s license, an acceptable driving record, and personal vehicle insurance.Preferred:• Applicable college courses and/or commensurate experience.**Summary Pay Range**The anticipated starting pay range for this position is $18.56 - $21.81.### ### This position also includes an hourly shift premium of $0.60.*The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications.**Please note that salary is only one component of total compensation at CEFCU.*# **Benefits****Financial**Merit-based raises**Health and Welfare**Generous paid time off (Holiday, Personal or Sick Time, Vacation)Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)Health Savings AccountVoluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)Life InsuranceAccidental Death & Dismemberment InsuranceDisability BenefitsDefined Benefit Plan – PensionDefined Contribution Plan – 401K**Additional Benefits**Employee Assistance ProgramTuition reimbursementCareer growth through internal job postingsManagement Development Program: formal mentoring and trainingOpportunities to help improve and build the CEFCU of tomorrow through process teamsOpportunities to personally contribute to corporate financial literacy and community initiativesCasual days to support local charitiesEmployee discounts on entertainment, cell phone plans, theme park tickets, and moreOn-site fitness center, fitness classes, and wellness programIt is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.