Member Assist Cart Attendant

Sam's Club; Sheffield Township (OH); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase options

Paid time off, including vacation and sick leave

Company discounts

Job summary

Sam's Club is seeking a Member Assist – Cart Attendant to enhance the shopping experience by ensuring a clean and organized parking lot while assisting members with their purchases. This role involves constant activity, requiring excellent customer service and problem-solving skills.

The position offers health benefits, a 401(k), and educational support through an in-house program. With an hourly wage range of $16.00 to $24.00, this role is ideal for those looking to join a dedicated team at Sam's Club.

Qualifications

• Ability to thrive in fast-paced environments.
• Multi-tasking skills.
• Strong focus on member satisfaction.
• Ability to stand for long periods.
• Problem-solving skills.

Responsibilities

• Assist members with purchases and loading vehicles.
• Maintain a clean parking lot and member-ready areas.
• Provide exceptional customer service.
• Contact members regarding pick-up orders.
• Conduct safety sweeps and report unsafe situations.

Job description

Position Summary

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression.

Role Overview

In the member assist – cart attendant role, you are responsible for ensuring members see a well‑kept parking lot which includes helping members with their purchases, ensuring there are carts ready and available, and assisting members with loading their vehicles. This means you are constantly on your feet and on the go; rain or shine, sleet or snow, our members count on you.

Key Qualities

• You thrive in fast‑paced environments
• You’re a multi‑tasker at heart
• You keep member satisfaction as your top priority
• You can stand for long periods of time while assisting members quickly and accurately
• You’re a problem solver who tackles obstacles head‑on to ensure each task is completed with excellence

Impactful Actions

• Maintain a positive attitude by smiling, greeting, and thanking members
• Provide exceptional customer service to members across the club as needed, answering any questions they may have
• Maintain a clean, neat, and member‑ready area

What You'll Do

Ensure club pick‑up orders are filled by contacting members to notify when pick‑up time is delayed, informing members when products are unavailable, offering alternative product options when needed, ensuring products are selected and packaged according to company policies and procedures, ensuring items are dispensed when members arrive for pick‑up, resolving member issues and concerns, and promoting the company’s products and services.

Maintain safety of the facility according to company policies and procedures by conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations to facility management.

Provide member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, processing member purchases, assisting with payments according to company policies and procedures for different membership and payment types, utilizing cash registers to assist members with transactions, locating and organizing merchandise, zoning the designated areas, resolving member issues and concerns, promoting the company’s products and services, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness.

Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.

Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes; amounts depend on job classification and length of employment.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Education Benefit

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Compensation

The hourly wage range for this position is $16.00 to $24.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

None.

Preferred Qualifications

None.

Location

Primary Location: 5225 COBBLESTONE RD, SHEFFIELD VILLAGE, OH 44035-1489, United States of America.

Employment Policy

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.