Member Assist Cart Attendant

Sam's Club; Monroeville (Allegheny County); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase options

Paid time off and parental leave

Company-paid education benefits

Job summary

A leading retail warehouse club is seeking a Cart Attendant to enhance customer experiences through exceptional service. In this role, you will assist members with their shopping needs, ensuring a clean and organized parking area while maintaining high levels of member satisfaction. Responsibilities include managing pick-up orders and resolving any client issues. This position offers competitive hourly wages along with comprehensive health benefits and various financial perks.

Qualifications

• Ability to stand for long periods while assisting members quickly and accurately.
• Strong customer service skills ensuring high satisfaction.
• Capacity to engage positively with members at all times.

Responsibilities

• Assist members with their purchases and loading items.
• Maintain cleanliness and organization of the parking lot.
• Notify members about pick-up order status and resolve member concerns.

Skills

Thriving in fast-paced environments

Multi-tasking

Member satisfaction focus

Problem-solving

Job description

Position Summary

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression.

In the member assist – cart attendant role, you are responsible for ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensure there are carts ready and available. You will also assist our members helping them load their vehicles and support creating a great member experience. This means you are constantly on your feet and on the go. Rain or shine, sleet or snow, our members count on you.

Requirements

• You thrive in fast-paced environments
• You’re a multi-tasker at heart
• You keep member satisfaction as your top priority
• You can stand for long periods of time while assisting members quickly and accurately
• You’re a problem solver who tackles obstacles head-on to ensure each task is completed with excellence

Impact

• Maintaining a positive attitude by smiling, greeting and thanking members
• Providing exceptional customer service to members across the club as needed, answering any questions they may have
• Maintaining a clean, neat, and member-ready area

Responsibilities

Ensures club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.

Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Compensation

Hourly wage range: $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, etc.

Live Better U is a company paid education benefit program for full-time and part-time associates. Tuition, books, and fees are paid by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Contact

Primary Location: 3621 WILLIAM PENN HWY, MONROEVILLE, PA 15146-2123, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.