Member Assist Cart Attendant

Sam's Club

Richmond (VA)

On-site

USD 22,041 - 31,684

Part time

14 days+

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Benefits offered by this job

Health benefits

401(k)

Paid time off

Education benefits

Job summary

A popular retail club is seeking a Member Assist Cart Attendant in Richmond, VA, to enhance customer experiences by assisting with purchases and maintaining cleanliness. The ideal candidate thrives in a fast-paced environment, prioritizes member satisfaction, and is able to stand for long periods. Join us to ensure that members have a positive experience from start to finish.

Qualifications

Strong focus on member satisfaction.
Ability to stand for long periods.
Experience in handling member inquiries.

Responsibilities

Maintaining cleanliness in the parking lot and member areas.
Providing exceptional service to members.
Assisting members with loading and unloading of items.

Skills

Customer Service

Multi-tasking

Problem-solving

Fast-paced environment

Job description

Member Assist Cart Attendant – Sam’s Club

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This role is offered by Sam’s Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr – $23.00/hr

Position Summary

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression.

In the Member Assist – Cart Attendant role, you are responsible for ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensuring there are carts ready and available. You will also assist our members helping them load their vehicles and support creating a great member experience. This means you are constantly on your feet and on the go. Rain or shine, sleet or snow, our members count on you.

Key Qualifications

You thrive in fast-paced environments.
You’re a multi-tasker at heart.
You keep member satisfaction as your top priority.
You can stand for long periods of time while assisting members quickly and accurately.
You’re a problem solver who tackles obstacles head‑on to ensure each task is completed with excellence.

How You’ll Make an Impact

Maintaining a positive attitude by smiling, greeting, and thanking members.
Providing exceptional customer service to members across the club as needed, answering any questions they may have.
Maintaining a clean, neat, and member-ready area.

Detailed Responsibilities

Ensures club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company’s products and services.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.

Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company’s products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $16.00 to $23.00.*

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Customer Service.

Preferred Qualifications

Customer Service.

Primary Location

9440 W Broad St, Richmond, VA 23294-5330, United States of America.

Drug‑Free Workplace

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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