Member Advocate II (Consumer Lending)

Canopy Credit Union; Spokane (WA); On-site; USD 68,255,000 - 80,231,000; Full time

Benefits offered by this job

Incentives program

PTO + sabbatical

No-cost health benefits

401k match

Career development

Tech in financial services

Office social activities

Job summary

Canopy Credit Union is seeking a purpose-driven individual to join our creative community as a Member Advocate II. This is an in-person role at the Downtown Branch (601 W. Mallon Ave) in Spokane, WA.

The wage range is $23.83 to $28 per hour plus incentives, DOE, with a $1 per hour bilingual premium. Canopy was named the 13th Best Credit Union to Work for in the Nation by American Banker. As part of our team you will assist members with services, promote products, and deliver high-quality service

Qualifications

• Six months to two years of related experience (sales, retail, financial).
• Proficiency with a 10-key calculator and good PC skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Assist members with a wide variety of services and advise on credit union products.
• Lending: interview loan applicants, explain options, and disburse funds.
• Account opening, cross-sell financial coaching, and follow-up with members.

Skills

Sales experience

Retail experience

Financial services knowledge

10-key calculator proficiency

Typing skills

PC skills

Organizational skills

Attention to detail

Prioritization

Tools

10-key calculator

Job description

Description

Canopy Credit Union is looking for a purpose driven individual to join our creative community as a Member Advocate II.

Location: In person at the Downtown Branch (601 W. Mallon Ave)

Wage: $23.83 - $28/hr + incentives - DOE

$1.00/hr wage premium paid to bi-lingual employees.

Canopy was recently named the 13th Best Credit Union to Work for in the Nation by American Banker.

This accomplishment is possible because of our commitment to our core values:

• We embrace what makes us different: We honor everyone’s’ journey and welcome new ideas. We’re a place where your story matters
• Becoming is better than being: Growth happens when we try new things and don’t allow the fear of failure to hold us back
• Curiosity welcomed: We don’t ask “can we?” rather, “how can we?”
• Canopy serves: We believe that our level of success is directly proportional to how many lives we touch
• Fun is who we are: We are a fun, playful, and hardworking family committed to the growth of each other, our members and our community

By becoming a part of the Canopy team, here are some of the perks you will get to look forward to:

• Monthly cash incentives based off of production
• Competitive PTO accrual with paid sabbatical program
• Options for individual medical, dental, and vision insurance coverage at NO cost to the employee
• 401k match of 7%
• Career Development: certifications, webinars, in house training's, job shadowing -- these are all options we offer to support you in your career path
• Opportunity to work with some of the leading technology in the financial services industry
• Office putt putt competitions, potlucks, meme sharing, BINGO, just to name a few!

Job Duties:

Assist members with a wide variety of services and advise as to how best to utilize credit union products and services in order to meet personal financial goals and provide the highest quality member service.

• Embrace Canopy’s Service Standard: Make your moments matter.
• Lending: Interview loan applicants in person and by phone, gathering required information for credit application, explaining loan options, rates, terms and collateral requirements, provide general and specific loan information and disburse funds accordingly.
• Account Opening: Open various new accounts, process necessary information and educate the members as to services/products available as a result. Assist members with opening Term Shares and educate to penalties, earnings, etc.
• Conduct and cross-sell financial coaching sessions as needed.
• Responsible for actively promoting marketing efforts and to help evaluate effectiveness and quality of delivery of services and make recommendations.
• Responsible for following up with members at specified intervals after membership opened or loan booked.
• Maintain a high attention to detail to ensure quality of work with member accounts, loans and other member services.
• May travel locally between branches based off the assignment from the Branch Manager and the needs of the branches.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Other duties as assigned by the Branch Manager.

Canopy Credit Union is committed to building a diverse and inclusive community. We actively seek opportunities to recruit and hire qualified candidates with varying backgrounds including race, religion, sexual orientation, age, national origin, ancestry, citizenship, disability, and veteran status.

At Canopy Credit Union, we strive to be an agent for change. We believe in the financial empowerment of our community, and we will continue serving you in the compassionate and kind manner you deserve.

Canopy Credit Union is an Equal Housing Lender and an Equal Opportunity Employer.

Requirements

Minimum Qualifications:

Six months to two years of related experience (sales, retail, financial). Must be proficient in the use of 10-key calculator. Typing skills required and good PC skills a must. Possess good organizational skills, high level of attention to detail and must be able to prioritize work.

Physical Requirements:

Requires the ability to remain on the phone for long periods of time.

Requires the ability to sit for long periods of time.

Requires the ability to listen and communicate effectively.

Requires the ability to use fingers to feel and handle various objects.

Requires the ability to walk, reach, bend and lift various objects using arms, hands and legs.

Requires the ability to use arms and hands to operate various office equipment.

Requires the ability to use clear and close vision and adjust focus.

Requires the ability to move freely around the Credit Union to other departments