Universal Banker (Consumer Lending Focus)

Affinity Plus Federal Credit Union; Duluth (MN); On-site; USD 26,022 - 31,188; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Paid time off

Wellness benefits

Job summary

Affinity Plus Federal Credit Union in Duluth, MN is seeking a Member Consultant to assist members across face-to-face, drive-thru, phone, mobile apps, chat, text, SMS, and video banking. You will assess member needs and recommend consumer lending and account products while guiding self-serve education and transactions.

The role emphasizes delivering exceptional service, processing transactions, and helping members reach financial goals within policy.

Qualifications

• 1+ years of customer service or professional experience working with people.
• 1+ years of consumer lending experience preferred.
• Ability to navigate and resolve complex issues and situations.
• Ability to achieve call goals set by leadership.
• Basic knowledge of credit and regulatory policy as it relates to consumer lending.
• Ability to consistently identify and cross-sell product and service opportunities that will be beneficial to the member.
• Strong analytical and decision-making skills required with a high degree of accuracy.
• Aptitude to work independently as well as part of a team and ability to collaborate with others.
• Strong verbal and written communication skills.
• Time Management skills and the ability to prioritize workload based on department and member needs.
• Flexibility to adapt and succeed in a dynamic environment.
• Ability and drive to provide exceptional service to members and employees.
• Intermediate computer skills and the ability to navigate between multiple systems with ease.

Responsibilities

• Open membership savings, checking, certificates of deposit, IRA, and other accounts or products.
• Provide information and recommendations to members, directing to appropriate person when needed.
• Assist members with consumer lending questions and applications.
• Listen to member needs, identify and recommend products and services aligning with needs.
• Determine types of consumer loan and credit options available to the member.
• Analyze member's financial situation and credit to determine loan suitability.
• Review loan agreements and gather required documentation, ensuring accuracy.
• Approve loans within specified limits, refer others to management for approval.
• Partner with members to understand financial goals and create a personal budget.
• Proactively reach out to members on beneficial products or services.
• Assist members with accurately processing transactions.
• Provide education on self-serve options.
• Execute wire or ACH transfers of funds.
• Issue debit, credit, and gift cards instantly.
• Troubleshoot banking questions and card issues.
• Balance and maintain cash drawer and branch vault, currency logs if applicable.
• Other duties as assigned.

Skills

Customer service

Consumer lending

Issue resolution

Call goals

Credit policy knowledge

Cross-sell opportunities

Analytical decision-making

Independence & teamwork

Communication (verbal & written)

Time management

Flexibility

Customer service drive

Computer skills

Job description

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference.

Position Overview:

A Member Consultant interacts with members through a variety of communication channels including: Face to face, Drive Thru, Phones, Mobile Apps, Chat, Text, SMS, and/or Video Banking. In listening to our member's needs and goals, a Member Consultant recommends different types of consumer lending and account products. Additionally, this role will also assist members with self-serve education, transactions, budgets, account maintenance, and other account related issues.

Duties and Responsibilities:

• Open membership savings, checking, certificates of deposit, Individual Retirement Accounts (IRA), and other credit union accounts or products
• Provide information and recommendations to members concerning services and products, directing them to appropriate person when needed
• Assist members with consumer lending questions and applications
• Listen to member needs, identify, and recommend products and services aligning with member's needs
• Determine different types of consumer loan and credit options that are available to the member
• Analyze member's financial situation and credit report to determine if it is in the member's best interest to approve the loan
• Review loan agreements and gather required documentation and ensure completeness and accuracy in accordance to policy
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval
• Partner with members to understand their financial goals and assist in creating a personal budget to help them achieve those goals
• Proactively reach out to members on products or services that would be a beneficial to help achieve their financial goals
• Assist members with accurately and efficiently processing transactions
• Provide education to members on our self-serve options
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Qualifications and Skills:

• 1+ years of customer service or professional experience working with people
• 1+ years of consumer lending experience preferred
• Ability to navigate and resolve complex issues and situations
• Ability to achieve call goals set by leadership
• Basic knowledge of credit and regulatory policy as it relates to consumer lending
• Ability to consistently identify and cross-sell product and service opportunities that will be beneficial to the member
• Strong analytical and decision-making skills required with a high degree of accuracy
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease

Workplace Environment:

• Requires face-to-face interaction and coordination of work with other employees, and in-person interaction
• Sitting 70-80% and standing 20-30% which is determined on your rotation within the branch
• Working at a computer 98% of the day
• Utilizing the phone 40-60%
• Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
• Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
• Lift, carry, push or pull up to approximately 50 pounds (cash/coin bags, supplies, etc.)
• Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction

Required Work Schedule:

Shifts between 7am - 7pm Monday - Friday and Saturday 7-3. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

This position will be located at our Duluth, MN branch.

Compensation:

This position has a starting pay range of $18.89 - $22.64 per hour.

In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role's responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate's skills, experience, and other qualifications.

Total Rewards:

Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

Disclaimer

Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position's essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this position.

Application Deadline

Affinity Plus Federal Credit Union accepts applications on a rolling basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.