Customer Service Representative - Healthcare (Multiple Shift Options)

Tria Health LLC; Kansas City (MO); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Monthly incentives

Work from home 1 day a week

Growth opportunities

Tuition reimbursement

Full benefits package

Employee first culture

Rewarding mission

Job summary

Tria Health LLC is seeking a dedicated member-services specialist in Kansas City, MO. This role handles inbound inquiries and outbound outreach to educate and enroll members in Tria Health programs, while coordinating care with providers and pharmacies.

The position emphasizes accuracy, privacy, and a member-first attitude. Responsibilities include scheduling appointments, following SOPs, documenting interactions, and maintaining a professional, service-oriented approach.

Qualifications

• Customer service experience required; healthcare or call center experience preferred.
• Proficiency with Microsoft Office and email.
• Strong communication, attention to detail, and problem-solving skills.

Responsibilities

• Outbound Outreach to educate and enroll members in Tria Health programs.
• Inbound Call Support for questions, concerns, and program assistance.
• Appointment Scheduling and reminder calls.
• Care Coordination with members, providers, and pharmacies.
• Accurate Documentation in company systems.
• Follow SOPs, protect member privacy, and escalated issues appropriately.

Skills

Customer service

Strong communication

Attention to detail

Problem-solving

Microsoft Office

Email proficiency

Tools

Microsoft Office

Email client

Job description

Description

Multiple Shift Opportunities

• Monday-Friday 10am-7pm
• Monday-Thursday 12pm-9pm, Friday 10am-7pm

Why Work at Tria?!

• Monthly incentives
• Work from home 1 day a week
• Growth opportunities
• Tuition reimbursement
• Full benefits package
• Employee first culture
• Rewarding mission - we help people with chronic conditions save money on their medications!

Serves as a primary point of contact for members and prospective members, supporting both inbound service needs and outbound outreach efforts. This role works closely with pharmacists, pharmacy technicians, and internal teams to answer questions, schedule appointments, support enrollments, educate individuals about Tria Health and help ensure exceptional member experience. The position is performance-driven, service-oriented, and requires professionalism, accuracy, and flexibility to meet member and business needs.

Essential Duties and Responsibilities:

• Outbound Outreach to educate and enroll members in Tria Health programs
• Inbound Call Support for questions, concerns, and program assistance
• Appointment Scheduling and reminder calls
• Care Coordination with members, providers, and pharmacies
• Accurate Documentation in company systems
• Follow SOPs, protect member privacy, and escalated issues appropriately

Requirements

• Customer service experience required; healthcare or call center experience preferred
• Proficiency with Microsoft Office and email
• Strong communication, attention to detail, and problem-solving skills

Success Factors:

• Detail-oriented with a friendly, professional phone presence
• Quick learner with strong listening and interpersonal skills
• Empathetic, team-oriented, and motivated to help members

Physical Demands and Work Environment:

• Physical Demands: While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. The vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Individual must occasionally lift and/or move up to 5 pounds.
• Work Environment: This job operates in a professional office environment where standard office equipment such as computers, phones, copiers, filing cabinets, and printers are utilized. The noise level in the work environment is usually minimal.
• Location: Tria Health is in Kansas City, MO. This is not a remote position. Work from home 1 day a week after training.
• Shift Hours: Mon–Thur, 12:00 PM–9:00 PM, Fri, 10am-7pm or Mon-Fri 10:00am-7:00pm

This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.