Member Advisor

SouthPoint Financial Credit Union; Springfield (MN); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life and AD&D Insurance

Health Savings Account / Flexible Sp.

401k and 401k Matching

Paid Time Off

13 Paid Holidays

Long-Term Disability Insurance

Student Loan Debt Assistance

Pet Insurance

Employee Assistance Program (EAP)

Job summary

SouthPoint Financial Credit Union in Springfield, MN is hiring a Member Advisor to deliver exceptional in-branch service and foster valued member relationships. You will advise on financial products, process transactions, and support budgeting goals while upholding the credit union's core values and mission.

The role emphasizes cross-selling, accurate handling of accounts, and adherence to BSA guidelines in a busy branch environment.

Qualifications

• Excellent communication and customer service skills.
• Able to manage multiple tasks concurrently with accuracy.
• Experience in a credit union, banking, lending or retail office is preferred.

Responsibilities

• Greeting and welcoming members in-branch and drive-thru.
• Build long-lasting relationships through trust and personalized service.
• Advise on products and services to meet member needs.
• Initiate outbound calls to enhance relationships and cross-sell.
• Assist with budgeting and financial goals for members.
• Adhere to BSA responsibilities and company policies.

Skills

Excellent communication

Customer service

Interpersonal skills

Organized

Analytical and decision-making

Multitasking and accuracy

Team player and adaptability

Education

High school diploma or GED

Associate’s degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Springfield, MN, US

Salary Range: $16.63 To $26.45 Hourly

GENERAL SUMMARY

Serve as a Member Advisor in the Credit Union branch setting. The primary responsibility is to provide excellent service by demonstrating the principals of SouthPoint Financial Credit Union and adhering to the vision of “Empowering People to Enhance Lives”. This position must also support and embody the core values of SouthPoint:

• Our Purpose is our Passion.
• We Champion Fearless Grit.
• It’s not about me, it’s about we.

The Member Advisor is responsible for assisting members with their financial well-being through in-branch need-based sales. This includes uncovering and offering products and services that meet the immediate and future needs of our members and developing meaningful relationships through referrals and external outreach. Accountable to cross-sell Credit Union products and services related to daily transactions, new accounts and consumer loans and mortgage products. Friendly, professional and personal service toward all SouthPoint Financial Credit Union members is mandatory.

ESSENTIAL FUNCTIONS

Member Service & Relationship Management

• Greeting and welcoming current and non-members into the branch, as well as our drive thru areas.
• Build long-lasting relationships through trust, understanding, and personalized service.
• Strive to improve the member experience through each interaction, to give back to our members and our communities and to help our members and team mates to be successful.
• Advise on products and services to meet members’ needs that are offered by the Credit Union.
• Initiate outbound calls to existing and potential members to enhance relationships and identify cross-selling opportunities.
• Work with members on budgeting and financial goals to ensure financial success and seek opportunities to better the members’ experience by showing more efficient and effective ways to complete their banking needs.
• Adhere to and uphold the Credit Union’s core vision and mission in supporting the organization’s efforts in promoting a culture of doing the right things, for the right reasons.

Account Servicing & Transactions

• Perform account servicing functions including but not limited to cash and check deposits, cash withdrawals, balance inquiries, internal and external transfers, member-to-member transfers, account closures, cashier’s check creation, stop payments, loan payments, loan payoffs, fee reversals and wire requests.
• Complete account maintenance activities such as debit card creation, debit card activity review, funds hold status reviews, pending ACH activity inquiries, e‑statement removals, and next‑day fee reversals.

Lending & Application Support

• Initiate consumer, Ready Reserve, and real estate loan applications through digital platforms.
• Prepare loan payoff statements for members.

Account Opening & Business Services

• Initiate and process in-person account applications for consumer, business and specialty accounts.
• Support business account services, including Health Savings Accounts (HSA), contributions, distributions, transfers, and related research.

Documentation, Research & Compliance

• Perform account, statement, notice, historical document, and check image research using multiple internal systems.
• Resolve member issues, questions and complaints. Research, investigate, and document member problems or complaints and/or direct these matters through proper channels to ensure follow‑up to achieve member satisfaction.
• Abide by all Bank Secrecy Act (BSA) responsibilities applicable to this role.
• Perform other duties as assigned.

SKILLS AND COMPETENCIES

• Excellent communication and customer service skills and display a professional image, with a demonstrated ability to build open and honest relationships.
• Professional, well‑developed interpersonal skills are essential for serving members and projecting a positive image as a representative of the Credit Union.
• Highly organized, self‑motivated and self‑managed.
• Excellent analytical and decision‑making skills, attention to detail, accuracy and thoroughness.
• Able to work under pressure, to process multiple tasks concurrently with a high degree of accuracy, and able to interact and maintain a positive attitude under challenging circumstances.
• Demonstrated ability to solicit business and enhance member relationships.
• Act as a team player with maturity, confidentiality and adaptability, including willing to adapt to changing job requirements/hours.

ADDITIONAL FUNCTIONS

• Perform clerical support duties as necessary.
• Assist with various marketing activities.

JOB SPECIFICATIONS

• High school diploma or GED required, associate’s degree or equivalent preferred
• Experience in a credit union, banking, lending or retail office—or related work experience—preferred.
• Professional and effective communication skills.
• Effective time management and critical thinking skills.
• Intermediate computer skills (able to utilize multiple systems simultaneously)
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).

Physical Requirements

Never

Occasionally

Frequently

Never

Occasionally

Frequently

Sit

Walk

Stand

Drive

Lift/Carry

Indicate Amount/Frequency Below

0-10 lbs

10-20 lbs

Use Hands for

20-50 lbs

Pushing/Pulling

50-100 lbs

Fine Manipulation

Over 100 lbs

Stress Level

Low: Moderate: High: Very High:

BENEFITS

At SouthPoint , we value our employees and strive to provide a comprehensive benefits package to support your well‑being. Benefits include:

• Medical Insurance
• Vision Insurance
• Life and AD&D Insurance
• Health Savings Account / Flexible Spending Account
• 401k and 401k Matching
• Paid Time Off
• 13 Paid Holidays
• Long‑Term Disability Insurance
• Student Loan Debt Assistance
• Pet Insurance
• Employee Assistance Program (EAP)

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.