Member Advisor

Soqquadro Italiano; Indian Trail (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Allegacy Financial in North Carolina seeks a dynamic associate to greet members, handle deposits and loans, and sell financial products to meet individual needs.

The role requires processing loan applications via Internet, phone, mail or fax, maintaining accuracy, and building trust with members while collaborating with the team.

Candidates should have a high school diploma, at least two years in a sales environment, and eligibility to be registered as a Mortgage Loan Originator.

Qualifications

• High School diploma or equivalent required.
• 2+ years in sales environment, preferably financial products and services.
• Eligible to be registered as a Mortgage Loan Originator (NMLS).

Responsibilities

• Assist members with customer service, transactional, deposit and loan assistance.
• Process loan applications submitted via Internet, phone, mail or fax.
• Provide excellent customer service and sell financial products and services.
• Record member information in CRM and follow up.

Skills

Customer service

Sales experience

Communication

Financial products

CRM

Education

High School diploma

Tools

Nationwide Mortgage Licensing System

Miser

Velocity

Job description

General Accountability

This position has initial contact with members needing customer service, transactional, deposit and loan assistance. They satisfy member’s financial needs by processing monetary transactions efficiently and accurately. This individual will provide excellent customer service and sell products and services to meet the members’ specific needs. They process all loan applications submitted via Internet, phone, mail or fax, insuring that the correct information is obtained for accuracy. Handle multiple tasks with organizational skills to assist manager and other financial center staff. This position will require face-to-face contact with the membership on a daily basis.

Description

General Accountability

This position has initial contact with members needing customer service, transactional, deposit and loan assistance. They satisfy member’s financial needs by processing monetary transactions efficiently and accurately. This individual will provide excellent customer service and sell products and services to meet the members’ specific needs. They process all loan applications submitted via Internet, phone, mail or fax, insuring that the correct information is obtained for accuracy. Handle multiple tasks with organizational skills to assist manager and other financial center staff. This position will require face-to-face contact with the membership on a daily basis.

Nature and Scope

• Work as a Trusted Advisor offering expert advice


• Offering depth and breadth of knowledge for financial products and services


• Listen to members needs


• Ask questions to understand member needs


• Develop professional and personal trust among members and fellow colleagues


• Act in a collaborative environment


• Provide insight to member needs by offering appropriate financial solutions


• Analyze and synthesize facts to best meet needs of the member


• Demonstrate relationship building attributes such as:


• Empathy


• Integrity


• Awareness and keen observation


• Strong values


• Self-awareness


• Selfless Independence


• Big Picture Thinking and Framework


• Face-to-Face interactions with members and prospects


• Exceptional Member Service offered to all members


• Ability to have consultative conversations with members and recommend appropriate financial products and services


• Profile Members and record information in CRM


• Input Prospects and referrals


• Set Follow-Up appointment


• Ability to discuss and sell Allegacy Financial products and services and to operate in a sales oriented environment.


• Knowledge of Consumer Lending, Risk Based Lending and Credit Scoring and Credit Bureau interface for Miser and Velocity


• Handle member complaints, and problems, with the ability to defuse member anger.


• Offer assistance to all Allegacy Financial financial centers, The Call Center, Visa, Accounting, and Mortgage Departments, and Anytime Access/ Digital Insight


• Display a professional, courteous and helpful attitude to customers internal and external.


• Ability to maintain confidentiality in respect to the member’s financial affairs and confidences


• Eligibility to be bonded


• Able to work overtime, as needed

Requirements

Education and Experience

High School graduate or equivalent required

Cash Handling Experience Preferred

Two or more years in sales environment, preferably financial products and services

Two Years Financial Institution Experience Preferred

Eligible to be registered as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System