Member Advisor

Allegacy Federal Credit Union; Mooresville (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Allegacy Federal Credit Union in Mooresville, NC is seeking a Member Service Advisor to assist members with transactions, deposits, loans, and financial guidance in a fast-paced retail banking setting.

You will deliver friendly, accurate service, build trust with members, explain credit union products, process loan applications, and enter information in our CRM while meeting sales and service goals. This role emphasizes consultative conversations and teamwork within the community.

Qualifications

• High school diploma or equivalent.
• Cash handling experience.
• Two or more years in a sales environment.
• Two years financial institution experience preferred.
• Eligible to be registered as a Mortgage Loan Originator.

Responsibilities

• Provide exclusive customer service and sell financial products.
• Process monetary transactions accurately and efficiently.
• Profile customers in CRM and record referrals.
• Maintain confidentiality of member financial information.
• Offer expert advice and solutions in a sales‑oriented environment.

Skills

Customer service

Sales

Financial products knowledge

CRM/database entry

Education

High School diploma

Mortgage Loan Originator license eligibility

Job description

Description

General Accountability

This position has initial contact with members needing customer service, transactional, deposit and loan assistance. They satisfy member’s financial needs by processing monetary transactions efficiently and accurately. This individual will provide excellent customer service and sell products and services to meet the members’ specific needs. They process all loan applications submitted via Internet, phone, mail or fax, insuring that the correct information is obtained for accuracy. Handle multiple tasks with organizational skills to assist manager and other financial center staff. This position will require face-to-face contact with the membership on a daily basis.

Nature and Scope

• Work as a Trusted Advisor offering expert advice
• Offering depth and breadth of knowledge for financial products and services
• Listen to members needs
• Ask questions to understand member needs
• Develop professional and personal trust among members and fellow colleagues
• Act in a collaborative environment
• Provide insight to member needs by offering appropriate financial solutions
• Analyze and synthesize facts to best meet needs of the member
• Demonstrate relationship building attributes such as:
• Empathy
• Integrity
• Awareness and keen observation
• Strong values
• Self-awareness
• Selfless Independence
• Big Picture Thinking and Framework
• Face-to-Face interactions with members and prospects
• Exceptional Member Service offered to all members
• Ability to have consultative conversations with members and recommend appropriate financial products and services
• Profile Members and record information in CRM
• Input Prospects and referrals
• Set Follow-Up appointment
• Ability to discuss and sell AFCU products and services and to operate in a sales oriented environment.
• Knowledge of Consumer Lending, Risk Based Lending and Credit Scoring and Credit Bureau interface for Miser and Velocity
• Handle member complaints, and problems, with the ability to defuse member anger.
• Offer assistance to all AFCU financial centers, The Call Center, Visa, Accounting, and Mortgage Departments, and Anytime Access/ Digital Insight
• Display a professional, courteous and helpful attitude to customers internal and external.
• Ability to maintain confidentiality in respect to the member’s financial affairs and confidences
• Eligibility to be bonded
• Able to work overtime, as needed

Requirements

Education and Experience

High School graduate or equivalent required

Cash handling experience preferred

Two or more years in sales environment, preferably financial products and services

Two years financial institution experience preferred

Eligible to be registered as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System