Member Account Specialist

Spectraforce Technologies; Richmond (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Spectrum Technologies is seeking a Member Account Specialist in Richmond, VA, to support members via phone and in-branch interactions. The role involves handling transfers, deposits, and loan payments, while delivering responsive service and accurate information.

The ideal candidate has at least 1 year of banking/teller experience and 1 year in finance call centers, with strong communication and multitasking abilities. This is a 12-month, on-site assignment at a credit union.

Qualifications

• Minimum 1+ year banking experience as a front desk teller.
• Minimum 1+ year call center experience in finance handling customer calls and resolution.
• Proficient with computers and office equipment.
• Strong attention to detail in numbers and names.
• Excellent verbal and written communication with members.
• Ability to provide outstanding professional service.
• Able to multitask in a call center environment.
• Strong active listening and problem-solving in complex conversations.

Responsibilities

• Work at the call center on the phone and in person at a designated branch location.
• Inform, educate, and advise members regardless of circumstance.
• Perform transfers, withdrawals, loan payments by transfer and credit card payments by phone or checks.
• Assist with transfers, payroll deductions, direct deposits, stop payments, and account inquiries.
• Cross-sell products and services aligned to branch goals and member needs.
• Handle cash duties and teller tasks when required.
• Resolve member inquiries and issues; report risks per policy.
• Complete required training including BSA, OFAC, and Information Security.

Skills

Banking exp

Call center

Attention to detail

Communication

Problem solving

Multi-tasking

Active listening

Education

High School Diploma

Job description

Member Account Specialist

Location : Richmond, VA

Duration: 12 Months

Top Required Skills

• 1) MUST have minimum 1+ year experience banking experience either as a front desk teller (not seeking candidate who worked back office for this role)
• 2) MUST have minimum 1+ year experience in a call center position related to the finance industry handling customer calls/problem resolution such as banking account questions
• 2) Must be able to operate a computer and other office equipment
• 3) Must be skilled when working with details such as numbers and names
• 4) Must have the ability to effectively communicate with members both verbally
• and in writing
• 5) Must have the ability to consistently provide excellent professional service
• 6) Must be able to work in an environment of multi-tasking
• 7) Must be able to exercise active listening and problem-solving skills in complex
• conversations, offering patience and support

What soft skill requirements do you have (team fit and personality requirements)?

• Strong work ethic
• Adaptability
• Time management
• Organizational skills
• Stress management

Nice to Have Skills:

High Level Project Overview/Responsibilities:

• This position will work at our call center on the phone and in person at one of our designated branch locations
• Inform, Educate, and Advise members, regardless of the individual circumstances.
• Perform transfers, withdrawals, loan payments by transfer and advances from lines of credit by transfer or check. Takes check orders over the phone and processes Credit Card Payments and other consumer loan payments.
• Assist members with the transfer program, payroll deductions, direct deposit, stop payments, account-based inquiries, consumer loan and credit card inquiries.
• Promote the credit union by cross-selling products and services focusing on department goals and member needs.
• Cash handling and teller duties when applicable.
• Handle member inquiries and solve problems.
• Other duties may be required and assigned by the manager.
• Comply with all published DECU & regulatory policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy

Education:

• Minimum High School Diploma or GED