Bank Teller

Integrated Resources, Inc ( IRI ); Richmond (VA); On-site; USD 24,796 - 34,440; Part time

Job summary

Integrated Resources, Inc ( IRI ) is seeking a candidate for a banking position in Richmond, Virginia. The role involves providing customer service in a call center environment, including supporting various financial transactions like transfers and loan payments. Strong communication skills and a minimum of 1 year in banking are required. Successful applicants can expect to engage with members effectively and contribute to a team-oriented atmosphere focused on high-quality service and problem resolution.

Qualifications

• Minimum 1+ year experience in banking and financial background.
• Ability to operate a computer and office equipment.
• Skilled in working with numbers and names.
• Effective verbal and written communication skills.
• Experience in customer service and multi-tasking.
• Active listening and problem-solving skills required.

Responsibilities

• Work at the call center and designated branch locations.
• Inform, educate, and advise members on various transactions.
• Perform transfers, withdrawals, and loan payments.
• Assist with payroll deductions and direct deposits.
• Promote credit union products and services.
• Handle cash and perform teller duties.
• Solve member inquiries and problems.

Skills

Banking experience

Computer operation

Detail orientation

Verbal communication

Written communication

Customer service

Multi-tasking

Active listening

Problem-solving

Job description

Job Duration: 12+ months (Possible Extension)

Pay rate: $18.40/hr. on w2

Job Description

Required Skills

• Must have minimum 1+ year experience in banking and financial background
• Must be able to operate a computer and other office equipment
• Must be skilled when working with details such as numbers and names
• Must have the ability to effectively communicate with members both verbally and writing
• Must have the ability to consistently provide excellent professional service
• Must be able to work in an environment of multi-tasking
• Must be able to exercise active listening and problem-solving skills in complex conversations, offering patience and support.

Soft skill requirements do you have (team fit and personality requirements)

• Strong work ethic
• Time management
• Organizational skills
• Stress management

High Level Project Overview/Responsibilities

• This position will work at our call center on the phone and in person at one of our designated branch locations
• Inform, Educate, and Advise members, regardless of the individual circumstances.
• Perform transfers, withdrawals, loan payments by transfer and advances from lines of credit by transfer or check. Takes check orders over the phone and processes Credit Card Payments and other consumer loan payments.
• Assist members with the transfer program, payroll deductions, direct deposit, stop payments, account-based inquiries, consumer loan and credit card inquiries.
• Promote the credit union by cross-selling products and services focusing on department goals and member needs.
• Cash handling and teller duties when applicable.
• Handle member inquiries and solve problems.
• Other duties may be required and assigned by the manager.
• Comply with all published DECU & regulatory policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy