melin Retail Sales Expert- Poipu, HI

melin; Poipu (HI); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Generous product gift program

Medical, Dental, and Vision Insurance

401(k) with employer match

Paid time off accrued annually

Job summary

melin is looking for a dedicated Sales Expert in Poipu, Hawaii. This role involves providing exceptional customer service, managing store operations, and maintaining the store’s organization. As a key member of the team, the Sales Expert will help foster relationships with customers and ensure a welcoming environment.

Ideal candidates will have retail experience, strong communication abilities, and a passion for customer engagement. Flexible working hours include full-time (32+ hours) and part-time (19–29 hours) positions.

Benefits include medical insurance, generous product discounts, and a fun working environment!

Qualifications

• Experience with opening and closing responsibilities in retail.
• Ability to work evenings, weekends, and holidays as needed.
• Must be able to lift and carry objects up to 15 pounds.

Responsibilities

• Provide high-level customer service and build lasting relationships.
• Manage operational procedures and cash handling.
• Maintain cleanliness and organization of the store.

Skills

Customer service orientation

Entrepreneurial mindset

Strong communication skills

Time-management skills

Education

Minimum of one year of experience in sales and merchandising

Tools

POS sales systems (Shopify)

Job description

Company Overview

At melin we believe that with more thought, time and care invested into how we make our products we can extend the life of our hats and the adventures we take them on. We are looking to expand our internal family and are seeking one incredible human capable of excellence in a fast‑paced work environment and eager to join an elite, yet small team of “Aplayers”.

Summary

As a Sales Expert you will provide the highest level of connection and focus to each guest that enters a melin store. You will always put the guest first, build a lifelong relationship with them and the melin brand. You will be responsible for opening the business, setting up for a successful operation, shutting down, managing the drawer and daily revenue drop, handling operational procedures, managing cashiers, providing premium customer service, setting alarms, and keeping the store clean and organized. The Sales Expert should have scheduling flexibility, customer service orientation, an entrepreneurial mindset, and a team‑player attitude.

Position Types

• Full Time (32+ hours per week)
• Part Time (19–29 hours per week)

Areas of Responsibility

• Engage with new customers and build immediate and lasting rapport; personalize customer connections by providing the highest level of hospitality and customer service.
• Exhibit deep and extensive product knowledge to support all client inquiries, questions, and concerns; maintain consistent awareness of the competition and melin’s market positioning.
• Demonstrate a positive, outgoing, high‑energy, entrepreneurial, sales‑focused attitude to customers and team members.
• Execute training and strategies to consistently deliver the best premium guest experience at the store.
• Execute restocking, back‑of‑house operations, supply needs, and daily store maintenance as directed by Store Management.
• Independently problem‑solve and resolve customer issues while maintaining a high level of professionalism, even in high‑stress situations.
• Maintain the retail floor always clean and presentable, ensuring store concepts and visual standards are met; assist with back‑of‑house duties including receiving and placing product.
• Support and promote Cashwrap & POS procedures; reconcile tills, process returns, exchanges, gift cards, and discounts accurately when manager approval is provided.
• Open and close the store following standard operating procedures.

Experience and Qualifications

• Minimum of one year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities.
• Shows elevated communication skills and can tailor style to suit the audience.
• Strong independent work ethic, excellent time‑management skills, and organizational abilities.
• Preferred proficiency/knowledge in action sports, golfing, running/training and a passion for the outdoors.
• Computer skills to include operating POS sales (Shopify).
• Support and promote the Point‑of‑Sale process in all areas of register procedure, protocol and policies.
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self‑motivated with strong entrepreneurial skills.
• Creative and adaptable team player with a winning and positive attitude.
• Must be able to lift, carry or otherwise move objects up to 15 pounds when merchandising the sales floor and use ladders or stairs.

Benefits and Perks

• Work with talented and great people who share a love of melin.
• Generous product gift program and all brand discounts.
• Comped yearly product from all Archipelago brands.
• Medical, Dental, and Vision Insurance (Full‑time positions).
• Company‑paid Life Insurance.
• Bonus program eligibility.
• Snack/beverage reimbursement ($50 for part‑time, $75 for full‑time).
• 401(k) with employer match in accordance with plan guidelines.
• Paid time off accrued annually (full‑time).

The hourly range for this position is $20.00–$22.00; the hourly rate is based on experience.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@arch‑cos.com. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.