MedTech Recall Specialist/Call Center- Remote Central Time Zone CST

IQVIA Inc; Houston (TX); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA Inc is seeking a Recall Coordinator to contact potentially affected medical device customers, provide upgrades, troubleshoot issues, and document interactions according to scripts.

This remote role requires professional phone demeanor, high attention to detail, and ability to work across time zones. Healthcare and recall experience are preferred; equipment is provided for home-office work. Full or part-time schedules may apply.

Qualifications

• Education: Preferred but not required – High School Diploma/GED/AA
• Customer service or other related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Skills

Customer service

Phone etiquette

Attention to detail

Data entry

Documentation

Remote work

Timezone coordination

Healthcare experience

Recall experience

Tech software skills

Education

High School Diploma

Tools

CRM software

Job description

IQVIA/MedTech, partners with medical device and diagnostic manufacturers, offering tech-enabled, outsourced commercial service teams and technologies. This includes contract clinical, field technical, inside sales and recall support. Our flexible model enables us to deploy and manage teams that expand and contract to meet our clients & customer-facing needs. Technology is wrapped around all of the offerings and program success is tracked and measured with our real-time business intelligence analytics. This provides our clients with critical insights into their most important resources - their people, patients, and customers.

Position Overview

This role is responsible for coordinating and/or contacting key customers on medical device recalls.

This person is responsible for supporting voluntary product recalls. This person will own contacting affected customers, providing that customer with the upgrade, troubleshooting, and appropriately documenting their work.

Preferred Skills/Qualifications

• Education: Preferred but not required – High School Diploma/GED/AA
• Customer service or other related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Position Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $27-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.