MedTech Field Service Technician - Part-Time - Pocatello/Idaho Falls, ID

IQVIA; Idaho Falls (ID); On-site; USD 37,195 - 44,083; Part time

Job summary

IQVIA is seeking a MedTech Field Service Technician in Idaho Falls, USA, to troubleshoot, repair, and update medical devices in clinical settings. This is an on-call position requiring 20-25 hours per week, demanding strong communication and troubleshooting skills, preferably with experience in healthcare and electromechanical systems. The role involves local travel, and the position offers hourly compensation ranging from $27 to $32, depending on qualifications and location.

Qualifications

• Must have intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician, or other complex electronics technician preferred.
• Strong communication skills and ability to provide exceptional customer support.

Responsibilities

• Troubleshoot and repair existing devices and document the activities performed.
• Conduct routine system checks and record data from product tests after installation.
• Be available on-call, including nights and weekends.

Skills

Intermediate troubleshooting abilities

Strong communication skills

Ability to work independently

Customer support experience

Education

A+ certification

Tools

Electromechanical systems knowledge

Experience with automation equipment

Job description

Our MedTech Field Service Technician has a unique opportunity to use their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for troubleshooting, repairing, and updating medical devices inside hospitals, pharmacies, and other clinical settings. The current product line being supported is an automated medication dispensing system.

This is an ON‑CALL field service technician opportunity with approximately 20‑25 hours per week. While the hours are estimated and the need is not guaranteed, this has historically been the requirement.

What You Will Be Doing In The Role

• Troubleshoot and repair existing devices and document the activities performed.
• Replace hardware parts, provide software updates, and perform calibrations.
• Perform bi‑annual or yearly preventative maintenance as determined by the customer.
• Assist in the installation and implementation of new devices at customer locations.
• Conduct routine system checks and record data from product tests after installation and configuration.
• Maintain and stock parts and tools assigned by the customer.
• Be available on‑call, including nights and weekends.
• Training for this role will be provided and is paid.

Job Requirements

• Must have intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician, or other complex electronics technician preferred; experience supporting automation equipment in a healthcare setting is a plus.
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
• Strong communication skills and ability to provide exceptional customer support.
• This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting up to 70 lbs.
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status.

Travel Requirement

• Travel locally for up to 2‑3 hours to support customer needs.
• Respond to and arrive at customer sites within the service ticket’s service level agreement (within 4 hours, 8 hours, 12 hours, or 24 hours per the details of each ticket).
• Must have an active driver’s license and a personal vehicle for job‑related assignments.
• Travel time and mileage are paid.

Preferred Attributes

• A+ certification preferred.
• Ability to work independently in customer settings with minimal supervision.

Benefits

This position is not eligible for medical benefits.

Vaccine/Immunization/Hospital Credentialing Requirement

A required function of this job requires individuals to enter various healthcare facilities. The credentialing process includes meeting immunization requirements such as Measles, Mumps & Rubella vaccine, Varicella vaccine, negative Tuberculosis test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, seasonal Influenza vaccine, and COVID‑19 vaccine primary series. IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, though client requirements may supersede.

Due to the nature of this role, it is not eligible for visa sponsorship.

EEO Statement

IQVIA is a proud equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.

Compensation

The potential base pay range for this role is $27 – $32 per hour. The actual base pay offered may vary based on a number of factors such as qualifications, location, and schedule. Incentive plans, bonuses, and other forms of compensation may be offered, in addition to health and welfare benefits.