MedTech Field Service Technician - On-Call / Per Diem - Pocatello, ID

IQVIA; Carlsbad (CA); On-site; USD 37,000 - 51,000; Part time

Job summary

IQVIA LLC in Carlsbad, CA is seeking a MedTech Field Service Technician to troubleshoot, repair, and update automated medication dispensing systems in hospitals, pharmacies, and other clinical settings. This on-call role involves travel within the local area and requires hands-on electronics and electromechanical repair skills.

You will document activities, replace parts, perform preventive maintenance, assist in installing new devices, and ensure calibration and system checks.

Qualifications

• Intermediate troubleshooting in electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician, or similar electronics technician preferred.
• Experience supporting automation equipment in a healthcare setting is a plus.
• Strong communication and customer service skills; able to meet service levels.

Responsibilities

• Troubleshoot and repair devices and document activities.
• Replace hardware parts and perform software updates/calibrations.
• Conduct preventive maintenance semi-annually or annually as required by the customer.
• Assist in installing and implementing new devices at customer locations.
• Conduct routine system checks and record data from product tests after installation and configuration.
• Maintain and stock parts and tools assigned by customer.
• Be available on-call including nights and weekends.
• Training for this role will be provided and is paid.

Skills

Troubleshooting electronics

Field service

Healthcare equipment

Electrical/Mechanical

A+ certification

Customer service

Tools

Diagnostic tools

Job description

Our MedTech Field Service Technician experiences a unique opportunity employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for troubleshooting, repairing, and updating medical devices inside of hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system. This is an ON-CALL, Field Service Technician opportunity with approximately 20-25 hours per week. While the hours are estimated and need is not guaranteed, this is historically the need.

What you will be doing in the role

• Troubleshoot and repair existing devices and document the activities performed.
• Replace hardware parts, as well as software updates and calibrations.
• Perform bi-annual or yearly preventative maintenance as determined by the customer.
• Assist in the installation and implementation of new devices at customer locations.
• Conduct routine system checks and record data from product tests after installation and configuration.
• Maintain and stock parts and tools assigned by customer.
• Be available on-call including nights and weekends.
• Training for this role will be provided and is paid.

Job Requirements

• Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician or other complex electronics technician preferred.
• Experience supporting automation equipment in a healthcare setting is a plus.
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
• Strong communication skills and ability to provide exceptional customer support.
• This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
• Travel Requirement: Travel locally for up to 2-3 hours to support customer needs.
• Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours per the details of each ticket)
• Must have an active driver license and a personal vehicle to use for job related assignments
• Travel, and your time traveling is paid, as is mileage.

Preferred Attributes

• A+ certification preferred
• Ability to work independently in customer settings with minimal supervision.

Benefits

This position is not eligible for our Medical Benefits.

Vaccine/Immunization/Hospital Credentialing Requirement

• Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series

Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.

*Please note: Due to the nature of this role, it is not eligible for Visa sponsorship.

#LI-CES #LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

IQVIA is a proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance to applicable law. We appreciate your honesty and professional.

The potential base pay range for this role is 32.00 per hour.

Dependent on the position offered, incentive plans, bonuses, and or other forms of compensation may be introduced, in addition to a range of health and welfare and/or other benefits.

Thank you for your interest in growing your career with us.