MedTech Field Service Tech Remediation - Nationwide Travel

IQVIA; Birmingham (AL); On-site; USD 41,000 - 44,000; Full time

Job summary

IQVIA is seeking a field service technician to install, configure, and update medical devices, software, and networking systems at hospital sites. The role requires extensive travel and provides hands-on servicing in a fast-paced healthcare environment.

You will educate staff on device use, perform regular checks, and follow strict credentialing protocols to meet hospital requirements. Some night/weekend work and vaccine/credentialing compliance may apply.

Qualifications

• Ability to travel extensively for field-based service assignments.
• 1+ year of technical experience required; 3+ years preferred.
• Experience in IT support, electronics, biomedical engineering, or pharmacy tech is a plus.

Responsibilities

• Perform installation, configuration, and updates for medical devices, software, and networking systems.
• Conduct routine checks to verify proper functionality after setup.
• Troubleshoot device and network issues, resolving technical problems independently or escalating complex cases.
• Follow calibration protocols for servicing equipment.
• Educate healthcare staff on device utilization and software functionality.
• Maintain compliance with hospital vendor credentialing requirements.

Skills

Traveling extensively

IT support experience

Biomedical electronics familiarity

Education

Associate degree or equivalent

Job description

In this role, you will collaborate with healthcare professionals, going to hospital to perform software upgrade for automated medication dispensing devices.

Responsibilities:

• Perform installation, configuration, and updates for medical devices, software, and networking systems.
• Conduct routine checks to verify proper functionality after setup.
• Troubleshoot device and network issues, resolving technical problems independently or escalating complex cases.
• Follow calibration protocols for servicing equipment
• Educate healthcare staff on device utilization and software functionality.
• Maintain compliance with hospital vendor credentialing requirements.

Requirements:

• Ability to travel extensively for field-based service assignments.
• Associate degree in biomedical, IT, electronics, or a related field preferred.
• 1+ year of technical experience required; 3+ years in a field technician role preferred.
• Experience in IT support, electronics, biomedical engineering, or pharmacy technology is a plus.
• Must maintain personal parts inventory, sourcing from approved vendors.

Assignments and Shifts

• Assignment based position requiring open availability Monday–Friday; work occurs 28–32 hours per week, plus travel time.
• Position requires some nights and weekends based on customer needs.
• Travel is regional, national, and local, with work scheduled during weekdays.
• Duties may require compliance with hospital vaccine and credentialing requirements.

IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

Benefits:

• This position is not eligible for our Medical Benefits.

Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons. However, our client’s requirements may supersede this.

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $30-32 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.