MedTech Field Service Engineer

Novasyte LLC (USA7); Philadelphia (Philadelphia County); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare solutions provider is seeking a MedTech Field Service Engineer to deliver exceptional service and support for medical devices across the United States. This role encompasses installation, troubleshooting, and routine checks on medical devices, with a strong emphasis on customer service. Candidates should have strong computer skills, field experience, and a valid driver's license, as travel is a primary component of this position.

Benefits

Medical Benefits

Qualifications

• 3-5 years of experience in field service.
• Ability to lift up to 70 pounds.
• Active and unrestricted driver license.

Responsibilities

• Provide ongoing communication and customer support to hospital staff.
• Organize, test, and update medical devices.
• Document and submit daily data for product support.

Skills

Strong computer skills

Effective communication skills

Time management and organizational skills

Self-motivated

Education

Associate degree or equivalent military training

Tools

Microsoft Office (Outlook, Excel, Word, OneNote)

Job description

Overview

Our MedTech Field Service Engineer experiences a unique opportunity to apply technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for leading a team installing, updating and performing services on medical devices including infusion pumps and batteries in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity to advance your technical skills in the medical device industry.

Please Note: This is a 100% travel position. Local, Regional and National travel required.

What you will be doing in the role

• Provide ongoing communication and customer support to on-site hospital staff.
• Organize, test, and update medical devices, install and configure hardware, software, and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Travel locally, regionally, and nationally as part of full-time commitment.
• Assignment-based schedule with 40 hour commitment per week and overtime as needed.

You will have an opportunity to travel, grow, and expand into new opportunities while earning supplemental income and learning the medical device industry.

Job Requirements

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience (3-5 years of field experience).
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills.
• Self-motivated individual who can work independently or collaboratively within a team.
• Strong time management and organizational skills to ensure on-time completion of project assignments.
• Active and unrestricted driver license, and a personal vehicle for local work-related assignments.
• Ability to sit and stand for long periods and lift up to 70 pounds.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status or willingness to obtain if offered the role.

Travel Requirement

• Full-time commitment with travel flexibility.
• Assignment-based schedule with 40+ hour commitment per week. Travel nationally to support customer needs. There is no guaranteed 40+ hours per week, but it is the expectation.
• Driving is a business requirement; candidates must possess a valid driver’s license and may have their driving record reviewed prior to hire.
• Personal vehicle required for job-related assignments up to 3 hours from home.
• Located within 1 hour of a major airport.
• Travel time is paid.

Preferred Attributes

• Background in biomedical, networking, military, or field-based technician roles.
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting Microsoft Office applications (Outlook, Excel, Word, OneNote, etc.).

IQVIA MedTech CFS takes the approach of helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

Benefits

This position is eligible for our Medical Benefits.

Vaccine/Immunization/Hospital Credentialing Requirement

Entering various healthcare facilities is required; credentialing processes must be completed. Immunization requirements specified by facilities must be met, including vaccines and testing as applicable. IQVIA complies with applicable laws regarding accommodations or exemptions, however, client requirements may supersede this.

Please note: Due to the nature of this role, it is not eligible for Visa sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.