MedTech Complaints Implementation Lead

Veeva Systems; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Veeva Systems seeks an experienced consultant to lead MedTech Complaints implementations for its global customers. You will guide the transformation of customers’ Complaints Management processes and technology as part of the Professional Services team.

Responsibilities include reviewing customer processes, leading QMS Complaints workstreams, and aligning requirements with FDA/EU MDR/IVDR and ISO 13485/14971 to drive adoption and product enhancements for our life sciences clients.

Qualifications

• 5+ years leading consulting implementations in Complaints Management for Medical Device.
• Strong understanding of FDA, EU MDR/IVDR requirements and ISO 13485/14971.
• Good grasp of SaaS and GxP principles and ability to translate requirements into solutions.

Responsibilities

• Review and analyze existing customer business processes and identify gaps and requirements.
• Lead QMS Complaints implementation workstreams and act as primary customer liaison.
• Analyze requirements and product features to develop adoption and enhancement roadmaps.

Skills

Complaints Management

MedTech

QMS

Regulatory Awareness

SaaS Understanding

Job description

Veeva Systems seeks an experienced consultant to lead MedTech Complaints implementations for its global customers. You will guide the transformation of customers’ Complaints Management processes and technology as part of the Professional Services team.

Responsibilities include reviewing customer processes, leading QMS Complaints workstreams, and aligning requirements with FDA/EU MDR/IVDR and ISO 13485/14971 to drive adoption and product enhancements for our life sciences clients.