Medspan Health Educator - CHS

New York City Health and Hospitals Corporation; New York, Northern (NY, KY); Hybrid; USD 66,000 - 80,000; Full time

Job summary

NYC Health + Hospitals/Correctional Health Services seeks a program counselor within the Medspan program. This role focuses on HIV and hepatitis C education, medication adherence, and discharge planning to support patients re-entering the community.

Responsibilities include identifying new HIV/HCV patients, providing adherence support, coordinating services with infectious disease specialists, and maintaining patient tracking in the EHR system.

Qualifications

• Five years of full-time experience in counseling, community work or community health activities in a government agency or community organization.
• Completion of a six-month training program in community liaison work may substitute for six months of experience.

Responsibilities

• Identify HIV-positive patients and provide ongoing education, medication adherence support, and linkage to care.
• Identify hepatitis C-positive patients and provide education and adherence support.
• Support continuation of antiretroviral medications and adherence education.
• Provide education and counseling for HIV PrEP/PEP and STI risk reduction.
• Document encounters in electronic health records and assist with re-entry planning and linkage to care.

Skills

Counseling

Community health

Liaison with agencies

HIPAA knowledge

Education

Bachelor’s degree

Job description

Provider Careers at NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Work Shifts

8:00 A.M – 4:00 P.M

Responsibilities

• Five (5) years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or
• Education and/or experience equivalent to 1. above. Completion of an approved six (6) month training program of combined classroom training and on-the-job experience in community liaison work may be substituted for six (6) months of experience. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of thirty (30) semester credits for each year of the experience described above. However, all persons must have at least one (1) year of the full-time experience described above.

Note: Preference will be given to applicants with at least a high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.

Duties & Responsibilities

The Medspan program provides patient education and care coordination around HIV, hepatitis C, and associated conditions such as hepatitis B and sexually transmitted infections (STIs) that may place individuals at risk for HIV infection and complications. Medspan staff support treatment adherence, discharge planning and connection to care services, and they work very closely with infectious disease specialists and other interdisciplinary correctional health staff in all facilities.

Responsibilities:

• Identify new HIV-positive patients using electronic health records, report manager, and other tracking tools to provide ongoing HIV education, medication adherence support, and re-entry/discharge/linkage to care support
• Identify new hepatitis C-positive patients using electronic health records, report manager, and other tracking tools to provide hepatitis C education, medication adherence support, and re-entry/discharge/linkage to care support
• Identify patients known to be living with HIV to support the continuation of antiretroviral medications, medication adherence, recommended screenings and immunizations, harm reduction counseling, and evaluation by HIV specialists
• Provide education, harm reduction counseling, and medication adherence support for HIV pre-exposure prophylaxis (PrEP) and post-exposure prophylaxis (PEP) eligible patients
• Provide education, harm reduction counseling, and medication adherence support for patients diagnosed with STIs or other conditions that place them at risk of HIV acquisition
• Regularly review antiretroviral medication administration lists and patient labs to identify potential adherence challenges and provide ongoing adherence support and education
• Regularly review hepatitis C medication administration lists and patient labs to identify potential adherence challenges and provide ongoing adherence support and education
• Document all direct and indirect patient encounters in the electronic health records utilizing appropriate Medspan templates
• Obtain HIPAA medical record release forms as necessary to support the continuation of medical care while in the jails and assist re-entry planning and linkage to care in the community
• Work collaboratively with HIV and infectious disease specialists, discharge planning services, and other correctional health staff across all facilities
• Regularly complete and update HIV and hepatitis C patient tracking databases
• Participate in case conferences with the infectious disease service and other re-entry programs
• Assist with research, analysis, patient tracking, and quality improvement and implementation efforts
• Attend required trainings and continuing education

Department Preferences

• A bachelor’s degree from an accredited college or university
• At least one year of substitutable and relevant experience working in a health-related and patient-facing field
• A satisfactory equivalent combination of experience, training, and education
• Passion for health equity and ensuring access to healthcare for underserved communities
• Experience working with populations living with HIV, hepatitis C, and other infectious diseases
• Experience working in a jail setting or with justice-involved individuals
• Experience with care coordination and re-entry planning for individuals experiencing incarcerationAbility and desire to work with a diverse group of individuals – this includes the ability to communicate respectfully and effectively with patients, clinical staff, and Department of Corrections staff
• Problem-solving skills, creative thinking, and the ability to self-motivate and work independently
• A satisfactory equivalent combination of the above with the willingness and ability to learn and acquire new skills

JOB DETAILS

$72,853

Position type: Full-Time

Department: MEDICINE SERVICES

Category: Social Services

Posted: Aug 13, 2026

LOCATION

NYC Health + Hospitals/Correctional Health Services

New York, NY 10004

This role is hired through NYC Health + Hospitals. You will be redirected to the NYC Health + Hospitals career site to complete the application process.

This role is hired through NYC Health + Hospitals. You will be redirected to the NYC Health + Hospitals career site to complete the application process.

ABOUT NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation, annually serving more than a million New Yorkers in more than 70 patient care locations across the city’s five boroughs. Our mission is to care for all, without exception.