Medspa Manager

Greenwich Medical Spa; Hartford (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Match

Relocation options available

Life Insurance

Cancer, Hospital and Accident Coverage

Job summary

Greenwich Medical Spa is seeking a MedSpa Manager to oversee daily operations of a luxury medical aesthetic practice. You will ensure policies and procedures align with Five-Star Service Standards while leading a team of clinicians, front desk staff, and vendors.

Ideal candidates have 1–2 years in dermatologic aesthetics and management, with a focus on customer service, upscale client experiences, and compliance with licensure and HIPAA requirements.

Qualifications

• College degree preferred in Sales/Marketing or related field.
• 1–2 years dermatologic/aesthetics experience.
• 1–2 years management experience.
• Experience in Luxury Hospitality or related industry is a plus.
• Demonstrated commitment to exceptional customer service.
• Experience delivering high-end client experiences.
• Comfortable in upscale spa environments.

Responsibilities

• Open and close the medspa daily.
• Maintain reception area, transaction counter and retail displays.
• Partner with HR on employee career lifecycle matters.
• Coach, mentor and train staff as needed.
• Manage staff scheduling.
• Ensure staff licensure and training compliance.
• Set expectations and conduct quarterly/annual reviews.
• Maintain inventory of medical, spa and office supplies.
• Reconcile bank statements with daily sales reports.
• Coordinate contracted services (housekeeping, linens, pest control, machines).
• Ensure clinicians chart all consents and HIPAA forms.
• Represent medspa marketing in the community.

Skills

Interpersonal skills

Motivation & influence

Problem solving

Computer literacy

Organizational skills

Trustworthy

Attention to detail

Team player

Education

College degree preferred (Sales/Marketing emphasis)

Job description

Greenwich Medical Spa (GMS) is an industry leading, award winning medical spa providing noninvasive cosmetic treatments. GMS was established in 2005 with the unwavering mission to inspire confidence and empower out patients, employees and communities.

A snapshot of our Medspa Manager role:

The MedSpa Manager is responsible for the day-to-day operational functions of the medical aesthetic practice, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner within our Five-Star Service Standards.

• Opening and closing of the medspa.
• Maintain reception area, transaction counter and retail displays.
• Partners with Human Resources with regards to all matters of the employee career cycle.
• Coach, mentor, and train members of their as needed.
• Manages staff scheduling.
• Ensures all compliance of staff is maintained with licensures, training, etc.
• Setting expectations and completing quarterly and annual performance reviews.
• Maintaining inventory on all medical, spa and office supplies.
• Reconciliation of bank statements with daily sales reports.
• Coordination of contracted services such as housekeeping, linens, pest control, machines, etc.
• Ensure clinicians chart all consents and standing orders accordingly and HIPPA forms are signed and included in patient charts.
• Serves as the medspa facility's marketing representative in the community.

EDUCATION AND EXPERIENCE

• College degree: Sales/ marketing emphasis preferred
• One to two years of dermatologic/aesthetics experience
• One to two years of management experience
• Preferred experience in Luxury Hospitality or an equivalent related industry.
• Demonstrated commitment to Exceptional Customer Service.
• Experience providing a High-End Client Experience.
• Comfortable working in an Upscale Spa Environment.

ESSENTIAL SKILLS AND ABILITIES:

• Superior interpersonal and communication skills, oral and written
• Ability to exert subtle motivation and influence
• Ability to solve problems independently
• Computer literate
• Superior organizational skills.
• Trustworthy
• Attentive to detail and accuracy
• Work as part of a team

Some of the benefits available to our full-time Staff:

• Medical, Dental, Vision
• Annual Allowances and Discounts
• 401k Match
• Cancer, Hospital and Accident Insurance
• Life Insurance
• Relocation Options Available too!

Our Values:

GMS employees are passionately devoted to living our Core Values day in and day out whether we are at work or home. We go out of our way to ensure every person we hire embodies these values, therefore, we are confident these are not just actions people "turn on" for work.

Excellence - Make what you do matter . Being the leader in your space, learning from mistakes, taking accountability, pride in work, highest quality, innovating, not being complacent. Excelling at everything you do resulting in best outcomes, quality of care and experience.

Integrity - Do the right thing . We only ever do the right thing because there is no alternative.

People focused - All GMS is committed to building an encouraging, caring, and supportive environment for our employees and patients. We share a responsibility to support our colleagues and patients while enriching their lives. GMS is a team, through and through. We have fun, take time to support one another, and help each other to grow.

Passionately Driven - Love what you do . A position at GMS is not just a job – it is a passion, it is an experience.

Respect - Everyone . Our staff sees people as people, first and foremost and they respect everyone for their humanity. We hold no judgement and we honor everyone we encounter.

Growth - Embracing change . Personal growth, professional growth, service offerings. Being fluid and flexible, adaptable, open minded.

If you can relate to what you just read, you may be a good fit! Again, while we may not have an open position right now, we'd still love to know more about you.