Medspa Front Desk

Greenwich Medical Spa; Village of Scarsdale (NY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Employee service & product allowance

Employee discount

Paid time off

Paid holidays

Medical, dental & vision

Job summary

Greenwich Medical Spa, a premier medical spa in Scarsdale, NY, is seeking a full-time Front Desk team member. This patient-facing role requires energy and dedication to greet, educate, and assist clients, while supporting clinical staff as needed.

The position offers opportunities to engage with luxury clients in a premium spa environment. The role includes scheduling, checkout, room preparation, and maintaining pristine treatment rooms and public spaces.

Qualifications

• Demonstrated commitment to exceptional customer service.
• Preferred experience in luxury hospitality or an equivalent related industry.
• Experience providing a high-end client experience.
• Comfortable working in an upscale spa environment.

Responsibilities

• Greet patients and serve as the voice and face of the practice.
• Schedule appointments and assist with checkout.
• Assist in treatment rooms and support clinical providers as needed.
• Back-up as Medical Assistant when required.
• Maintain treatment rooms and public areas in impeccable condition.
• Explain services and products to patients and support sales.

Skills

Customer service

Luxury hospitality

High-end client experience

Upscale spa environment

Tools

Zenoti

Job description

Greenwich Medical Spa (GMS) is an industry leading, award winning medical spa providing non-invasive cosmetic treatments. GMS was established in 2005 with the unwavering mission to inspire confidence and empower our patients, employees and communities.

GMS is actively seeking a full-time , high energy, and dedicated Front Desk for our Scarsdale location. The Front Desk is a patient facing role and serves as the voice and face of the practice. They will not only greet patients in the front of the house, they will be cross functional to help in the treatment rooms and assisting the clinical providers. The front desk may also back-up as a Medical Assistant as needed. The Medical Assistant works closely with the clinician preparing patients for treatments by escorting them to their treatment room, taking photos, obtaining consents, preparing the treatment room and keeping the treatment rooms and medspa stocked with the proper supplies.

• Prepares treatment rooms and equipment at the beginning of the day and closes rooms down at the end of the day.

• Responsible for meeting, greeting and educating patients on skin care products and treatments
• Scheduling appointments and checking out patients
• Maintaining all areas of the Medspa - public areas and treatment rooms

• Strong understanding of all services and products offered
• Able to answer inquiries from patients
• Ability to lead in the sale of product or service

• Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit, obtains consents for treatments.
• Prepares patients for treatments by reporting patient history summary, drawing blood (if applicable), preparing the room set up/procedure set up, cleansing, and preparing the treatment area, and any additional preparation needed for treatments.
• Obtains pre and post photography.
• Assists in confirming completion of consent and pre/post forms.
• Counsels patients by reviewing pre and post treatment care instructions.
• Keeps supplies ready by inventorying stock, placing orders, and verifying receipt.
• Maintains all treatment rooms by ensuring linens are clean, trash is emptied, and rooms are always impeccably clean.
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Prior experience with Zenoti a plus!
• Other duties as assigned

Experience & Qualifications

• Preferred experience in Luxury Hospitality or an equivalent related industry.
• Demonstrated commitment to Exceptional Customer Service.
• Experience providing a High-End Client Experience.
• Comfortable working in an Upscale Spa Environment.

What to Expect when you work for GMS with a full-time schedule:

• Employee allowance for services and skin care products
• Employee discount
• Paid Time Off
• Paid Holidays
• Medical, Dental, & Vision
• Voluntary Supplemental Insurance such as Hospital, Critical Illness, AD&D
• 401k

GMS employees are passionately devoted to living our Core Values day in and day out whether we are at work or home. We go out of our way to ensure every person we hire embodies these values, therefore, we are confident these are not just actions people 'turn on' for work.

What are our Core Values and what do they mean?

• Excellence - Make what you do matter . Being the leader in your space, learning from mistakes, taking accountability, pride in work, highest quality, innovating, not being complacent. Excelling at everything you do resulting in best outcomes, quality of care and experience.
• Integrity - Do the right thing . We only ever do the right thing because there is no alternative.
• People Focused - All GMS is committed to building an encouraging, caring, and supportive environment for our employees and patients. We share a responsibility to support our colleagues and patients while enriching their lives. GMS is a team, through and through. We have fun, take time to support one another, and help each other to grow.
• Passionately Driven - Love what you do . A position at GMS is not just a job - it is a passion, it is an experience.
• Respect - Everyone . Our staff sees people as people, first and foremost and they respect everyone for their humanity. We hold no judgement and we honor everyone we encounter.
• Growth - Embracing change . Personal growth, professional growth, service offerings. Being fluid and flexible, adaptable, open minded.