Medication Therapy Management OPS, Clinical Coordinator II-1

CVS Health; Jackson (MS); On-site; USD 23,000 - 36,000; Full time

Job summary

CVS Health in the United States is seeking a Clinical Coordinator II on the Medication Therapy Management (MTM) team to provide call center support to the clinical pharmacist and to prioritize administrative duties with accuracy and timeliness. The ideal candidate has call center experience, excellent communication skills, proficiency with Microsoft Office, and strong prioritization abilities.

This full-time role offers comprehensive benefits and a path to contribute to safer, more efficient

Qualifications

• Previous experience in a call center environment.
• Experience maintaining focus and meeting goals in a work from home environment.
• Excellent spoken and written communication skills.
• Basic computer skills and proficiency with Microsoft Office products.
• Exceptional prioritization and organizational skills.
• Acts with integrity and uses sound judgment in dealing with confidential information.
• Licensed Pharmacy Tech preferred.
• Familiarity with prescription medications preferred.
• 7 Months with the MTM Ops department and Meets Expectations in all core metrics.

Responsibilities

• Coordinates the completion of daily tasks and assignments that facilitate the successful planning, execution, and completion of clinical trials.
• Contributes to the development and implementation of operational strategies that focus on optimizing clinical trial processes, timelines, and resources.
• Performs quality reviews of clinical research guidelines, tools, and templates to ensure compliance with the company's regulatory, safety, quality, and confidentiality protocols and standards.
• Provides insight into the development of risk management strategies and contingency plans to address potential issues that may impact trial timelines, data quality, or patient safety.
• Defines quality assurance processes and control measures to help ensure the integrity, confidentiality, and accuracy of clinical trial data.
• Identifies opportunities for process improvements within clinical trial operations and recommends methods for improving trial outcomes.
• Collaborates with internal and external stakeholders, including investigators, study coordinators, regulatory agencies, and ethics committees throughout assigned clinical trial lifecycles.
• Ensures departmental adherence to external protocols, regulatory requirements, and ethical guidelines throughout clinical trials and related operations.
• Provides guidance and support to the clinical operations team by mentoring team members, ensuring effective performance, driving professional development, and promoting a positive work environment.

Skills

Call center experience

WFH capability

Communication skills

Prioritization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Medication Therapy Management supports the company vision to help people on their path to better health by performing MTM for members at the highest-risk of having medication related problems. The team of pharmacists, technicians, and coordinators work together to identify problems and coordinate care to facilitate resolution to ensure the member is on an optimized medication regimen to help them reach their health-related goals. The staff is trained to use the innovative skill of behavioral modification and interviewing, which is a key driver to positively impact member health outcomes. The role of the Clinical Coordinator II on the Medication Therapy Management (MTM) team is to provide call center support to the clinical pharmacist through organized, accurate, and timely prioritization of administrative duties.

Primary Job Duties & Responsibilities

• Coordinates the completion of daily tasks and assignments that facilitate the successful planning, execution, and completion of clinical trials.
• Contributes to the development and implementation of operational strategies that focus on optimizing clinical trial processes, timelines, and resources.
• Performs quality reviews of clinical research guidelines, tools, and templates to ensure compliance with the company's regulatory, safety, quality, and confidentiality protocols and standards.
• Provides insight into the development of risk management strategies and contingency plans to address potential issues that may impact trial timelines, data quality, or patient safety.
• Defines quality assurance processes and control measures to help ensure the integrity, confidentiality, and accuracy of clinical trial data.
• Identifies opportunities for process improvements within clinical trial operations and recommends methods for improving trial outcomes.
• Collaborates with internal and external stakeholders, including investigators, study coordinators, regulatory agencies, and ethics committees throughout assigned clinical trial lifecycles.
• Ensures departmental adherence to external protocols, regulatory requirements, and ethical guidelines throughout clinical trials and related operations.
• Provides guidance and support to the clinical operations team by mentoring team members, ensuring effective performance, driving professional development, and promoting a positive work environment.

Required Qualifications

• Previous experience in a call center environment
• Experience maintaining focus and meeting goals in a work from home environment.
• Excellent spoken and written communication skills
• Basic computer skills and proficiency with Microsoft Office products.
• Exceptional prioritization and organizational skills
• Acts with integrity and uses sound judgment in dealing with confidential information
• Licensed Pharmacy Tech preferred
• Familiarity with prescription medications preferred
• 7 Months with the MTM Ops department and Meets Expectations in all core metrics.

Preferred Qualifications

• Licensed Pharmacy Tech preferred
• Familiarity with prescription medications

Education

High School Diploma or equivalent GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.