Medication Management Specialist

Novant Health; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

On-site training

Job summary

Novant Health in Wilmington, NC seeks a Medication Management Specialist to join our Specialty Pharmacy team, delivering optimal medication management across all dimensions of care, every time. Work hours are 8am-4:30pm or 8:30am-5:00pm with hybrid location and on-site training.

Must live in Wilmington, NC or nearby. You will support prior authorization, financial assistance, data collection, and client guidance while maintaining exceptional customer service and collaborative care with the

Qualifications

• Five years minimum experience in pharmacy.
• Strong communication with healthcare professionals and patients.
• Ability to follow verbal and written instructions and use basic technology.

Responsibilities

• Provide support for prior authorization requests, ensuring timely processing and resolution.
• Assist with financial assistance processes, helping patients access affordable medications.
• Assess and collect data from clients to resolve prescription status issues.
• Serve as a resource for clients, offering guidance and information about medication management.
• Exercise judgment and professional etiquette in all interactions with clients/customers.
• Collaborate with healthcare team members to ensure seamless care delivery.
• Contribute to a team-oriented, results-driven environment.
• Provide exceptional customer service, ensuring professionalism and confidence in every interaction.

Skills

pharmacy experience

patient communication

data collection

prior authorization

customer service

Education

High School Diploma or GED

PTCB Certification

NC BOP License

Tools

none

Job description

What We Offer

Novant Health is seeking a Medication Management Specialist, to join our Specialty Pharmacy team, to deliver optimal medication management across all dimensions of care, every time.

Work Hours: 8am-4:30pm or 8:30am-5:00pm

Location: Hybrid (on-site training and some on-site visits/meeting required)

*Must live in Wilmington, NC or within a commutable distance to Wilmington, NC

At Novant Health, you’ll find a supportive team environment where your contributions are valued, your growth is encouraged, and your work makes a lasting difference in the lives of patients and families.

• Meaningful Patient Impact – Play a key role in delivering safe, accurate, and personalized medication care that truly improves patients’ lives.
• Collaborative & Inclusive Culture – Work alongside supportive teammates who value open communication, diversity, and innovation — with opportunities to mentor and grow together.
• Commitment to Excellence & Growth – Benefit from clear standards, ongoing training, and professional development programs that help you advance your career while maintaining top-tier care quality.
• Shared Mission & Values – Be part of a trusted organization that lives its First Do No Harm commitment and champions accessible, affordable, and patient-centered pharmacy services.

What You'll Do

As a Medication Management Specialist at Novant Health, you will be an integral part of our healthcare team, collaborating with colleagues to provide optimal care. You will be responsible for managing and providing care in line with current policies and procedures while delivering exceptional customer service.

Key Responsibilities:

• Provide support for prior authorization requests, ensuring timely processing and resolution.
• Assist with financial assistance processes, helping patients access affordable medications.
• Assess and collect data from clients to resolve prescription status issues.
• Serve as a resource for clients, offering guidance and information about medication management.
• Exercise judgment and professional etiquette in all interactions with clients/customers.
• Collaborate with healthcare team members to ensure seamless care delivery.
• Contribute to a team-oriented, results-driven environment.
• Provide exceptional customer service, ensuring professionalism and confidence in every interaction.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Minimum of five years experience in pharmacy, required.
• Licensure/Certification: PTCB Certification and NCBOP License, required.
• Additional Skills (required): Considerable knowledge of medication names (both trade and generic) and their doses, routes of administration and adverse effects. Demonstrates patient interview skills and strong written and verbal communication skills with other healthcare professionals. Ability to follow verbal and written instructions. Basic technology skills. Other duties asoutlined in Novant Health and facility specific policies and procedures. Ability to drive/travel to multiple facilities/locations as needed.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

189594