Medication Coordinator

St Thomas Community Health Center; New Orleans (LA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

A community health center in New Orleans is seeking a Medication Coordinator to assist in the delivery of healthcare services. The successful candidate will manage medication refill requests, ensure accurate documentation in the EHR, and maintain effective communication with patients. Candidates must have a high school diploma or GED, with at least 3 years of relevant experience, and demonstrate strong organizational and interpersonal skills. This role involves working closely with pharmacies and understanding insurance plans.

Qualifications

• 3+ years of human services experience, preferably in pharmacy services.
• Knowledge of over-the-counter medicines and common prescriptions required.
• Must be over 21 years old.

Responsibilities

• Handles medication refill requests and electronic prescriptions.
• Collaborates with pharmacies to ensure medication delivery.
• Maintains accurate documentation of patient interactions.

Skills

Interpersonal skills

Organizational skills

Telephone communication

Knowledge of medical terminology

Ability to work under pressure

Education

High School Diploma or GED

3+ years in human services or pharmacy

Tools

EHR systems

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Job Overview

The Medication Coordinator assists in the implementation of the delivery of health care services by responding to medication refill requests of patients. He/She processes refill requests electronically and ensures all information is accurate and complete. He/She demonstrates actions consistent with St. Thomas Community Health Center’s Service Principles as duties are performed on a daily basis.

Minimum Qualifications

Education, Experience & Training

• High School Diploma or GED
• 3+ years of human services experience, preferably in pharmacy services
• Must be over 21 years old.
• BLS, preferred; Knowledge of over-the-counter medicines and common prescriptions; required.

Other Qualifications

• Ability to work efficiently under pressure, set priorities, be self‑directed, and maintain strict confidentiality.

Mandatory Qualifications

• Ability to develop a rapport with patients.
• Medical terminology.
• Knowledge of computers.
• Telephone skills.
• Strong interpersonal skills.
• Good organizational skills.

Essential Job Duties

• Completes medication refill request or electronic prescribing of medications based on the clinic’s protocol for prescription refills.
• Demonstrates knowledge of commonly prescribed medications.
• Completes tasks related to medication prescribing and refill requests.
• Demonstrates knowledge of financial assistance available to patients and informs patient(s).
• Submit prior authorizations, as necessary.
• Collaborates with pharmacies to ensure patient medications are prescribed and/or delivered, as appropriate.
• Demonstrates knowledge of insurance plans, specifically regarding those medications that are covered or are not covered by the plan.
• Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinic policies and procedures.

Telephone Communication

• Provides excellent telephone communication.
• Documents any patient interaction accurately in the EHR (messages, phone calls, etc.)
• Returns patient phone calls within 24 to 72 hours.
• Checks and responds to tasks, phone messages in a timely manner.

Documentation

• Utilizes computer system to retrieve medical information.
• Completes all paperwork/computerized information related to patient care and medications.