Medicare Sales Representative II (Brooklyn and/or Staten Island)

New York City Health and Hospitals Corporation; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a passionate Medicare Sales Representative II to enhance access to health insurance for individuals. In this dynamic role, you'll educate and assist Medicare individuals, conduct outreach, and facilitate enrollment processes. Your efforts will directly impact the community by providing essential health services and support. If you thrive in a multi-cultural environment and have a flair for sales and customer relations, this is an exciting opportunity to make a difference in the lives of many. Join a team dedicated to improving health outcomes and fostering strong community relationships.

Qualifications

• 3-5 years of sales/customer relations experience required.
• Must possess a valid NYS Life, Accident and Health Agent License.

Responsibilities

• Identify prospective enrollees and determine eligibility for participation.
• Conduct home visits and personalized appointments for enrollment.
• Market Medicare products at hospitals and community events.

Skills

Sales Experience

Customer Relations

Public Speaking

Organizational Skills

Communication Skills

Problem-Solving Skills

Bilingual Skills

Flexibility

Education

High School Diploma or GED

College Degree or Coursework

Job description

Medicare Sales Representative II (Brooklyn and/or Staten Island)

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

The Medicare Sales Representative II provides greater access to health insurance, by providing education and assistance to Medicare individuals. The Medicare Sales Representative II is involved with health education through the distribution of health ed. materials and arranging for health screenings. In addition, the Medicare Sales Representative II provides Facilitated Enrollment, helps facilitate the continuance of health insurance, and offers assistance with recertification.

Duties & Responsibilities

• Identify prospective enrollees and determine eligibility for participation in MetroPlusHealth’s Medicare product.
• Understand and apply all policies and procedure pertaining to:
  • Disclosures and provisions of the MetroPlusHealth Medicare product.
  • Enrollment and disenrollment.
• Conduct home visits, and personalized appointments as needed to complete the enrollment process.
• Market MetroPlusHealth Medicare line of business on-site at hospitals, senior centers, assisted living facilities, community events and other sites as designated.
• Understand the covered benefits, non-covered benefits, exclusions, and exemptions.
• Educating enrollees on all aspects of the Plan, as well as answering questions regarding Plan’s features and benefits.
• Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies—this includes providing enrollees with all corresponding materials and documentation.
• Complete applications and field reports such as Presumptive Eligibility reports, and personnel forms (time sheets, expense reports, etc.) in a timely and accurate manner.
• Work closely with the Outreach Representatives, Customer Service Representatives Eligibility Representatives and other MetroPlusHealth personnel to resolve member concerns regarding complaints and potential enrollments or disenrollments.
• Establish and maintain a positive working relationship with facility and site staff community and provider organizations, as well as City and State regulatory agencies.
• Assist members in accessing health care, transportation needs and other services or issues as they occur and pertain to members.
• Conduct and participate in telemarketing/outreach efforts as required.
• Provide detailed reports of production and outreach activities.
• Develop a presence in the local community to help generate enrollments.
• Making presentations to large groups of seniors.
• Required to complete Annual Medicare Training.

Minimum Qualifications

• Must have a High School Diploma or GED, College Degree or coursework preferred.
• 3-5 years of Sales/Customer Relations experience required.
• Medicare Sales experience preferred.
• Public speaking experience.
• Excellent organizational, written and communication skills.
• Excellent verbal and presentation skills are necessary.
• Excellent problem-solving skills.
• Highly motivated and goal directed.
• Must be able to work in a multi-ethnic, multi-cultural environment.
• Must be sensitive to chronic conditions and disabilities.
• Bi-Lingual and Multi-Lingual a plus.
• Must be self-confident, independent thinker and maintain a professional presentation of self.
• Must demonstrate flexibility and willingness to learn.
• Ability to coordinate and execute Sales events.
• Assist with departmental projects when needed.

Licensure and/or Certification Required:

• Must possess a valid NYS Life, Accident and Health Agent License at the time of employment. License must remain valid at all times during employment with no lapse in coverage. Must maintain all required continuing education requirements and renew license in advance of its expiration.