Medicare Products Document Specialist

BlueCross BlueShield of Tennessee; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

BCBST BlueCross BlueShield of Tennessee, Inc. is hiring a Medicare Products Document Specialist to ensure member communications and materials are accurate, compliant, and delivered on time.

You’ll manage end-to-end annual mailings, interpret CMS regulations, and collaborate with Product Strategy, Operations, Pharmacy, and Compliance. This remote role emphasizes process improvements and AI-enabled efficiencies.

Qualifications

• Bachelor's degree or equivalent in Marketing, Communications, or Business.
• 5 years of healthcare industry experience.
• 3 years of Medicare products experience.
• Strong written communication skills.
• Ability to interpret CMS regulations.

Responsibilities

• Managing the end-to-end process for the annual member mailing to ensure benefit information is accurate and on time.
• Serving as department liaison with Product Strategy, Operations, Pharmacy, and Compliance to maintain open dialogue.
• Reviewing and interpreting CMS regulations to ensure compliance with governing bodies.
• Implementing and improving procedures for handling plan materials and regulatory documents; analyzing root causes and applying changes.

Skills

Healthcare industry

CMS regulations

Project management

Communication skills

Vendor liaison

Education

Bachelor's Degree or equivalent

Job description

We are hiring a Medicare Products Document Specialist on our Medicare Marketing Materials & Support team!

In this role, you will help ensure Medicare member communications and marketing materials are accurate, compliant, and delivered on time. You’ll manage the end-to-end process for annual member mailings, research and interpret CMS regulations, review materials for compliance, and partner across Product Strategy, Operations, Pharmacy, and Compliance. You’ll also communicate regularly with external vendors and help identify opportunities to improve processes, including creative ways AI can make day-to-day work more efficient.

To be successful in this role, in addition to the core job requirements, you’ll be highly organized, detail-oriented, and comfortable managing multiple projects and deadlines. You’ll be a strong candidate for this role if you have:

• A background in Marketing, Communications, or Business
• Experience with Medicare products and the healthcare industry
• Experience researching and interpreting CMS regulations
• Strong research, written communication, and organizational skills
• Experience reviewing marketing or member materials for compliance
• Comfort communicating and building relationships with external vendors
• A creative, process-improvement mindset, including an interest in using AI to make day-to-day work more efficient

Note

• This is a fully remote position.
• Sponsorship is not available for this role.

Job Responsibilities

• Managing the end-to-end process for the creation and fulfillment of the annual member mailing to ensure that benefit information is reflected accurately within the designated deadlines.
• Serving as department liaison with key functional groups to maintain open dialogue regarding plan design and administrative changes related to Product Strategy, Operations, Pharmacy, and Compliance.
• Reviewing and interpreting regulations that impact the company's Medicare plans; ensuring compliance with governing bodies.
• Implementing and improving procedures for handling plan materials and regulatory documents for members or potential customers; analyzing causes of difficulties and makes changes, as needed.

Job Qualifications

Education

• Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment

Experience

• 5 years - Experience in the healthcare industry required
• 3 years - Experience with Medicare products required

Skills\Certifications

• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills

Number of Openings Available

1

Worker Type

Employee

Company

BCBST BlueCross BlueShield of Tennessee, Inc.

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.