Medicare & Life Insurance Support Specialist

NGE Sports; Medford (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Group health, dental, and vision insur

Retirement plan with company match

Career progression track

Generous vacation and sick pay

Job summary

Insurance Lounge in Medford, OR is hiring a Life/Health/Medicare Customer Service Representative to answer client inquiries online and by phone, and to assist agents with appointments, renewals, and new sales.

The ideal candidate has Life and Health Oregon licenses, experience in customer service, and comfort handling Medicare plans and CMS rules; strong communication, empathy, and accuracy are essential. Competitive hourly wage with benefits and growth opportunities offered.

Qualifications

• Client-facing customer service experience, preferably in life, health or Medicare insurance.
• Valid Life and Health Oregon insurance license and prior licensed insurance experience.
• Proficiency in multitasking in a fast-paced, deadline-driven environment.
• Familiarity with Medicare Advantage (Part C), Medicare Supplement (Medigap), and Part D prescription drug plans.
• Understanding of CMS rules and compliance requirements, including documentation and communication standards.
• Competence with MS Office, CRM systems, and multi-line phone systems.
• Aptitude for prioritizing workloads and managing high-volume calls/walk-ins.
• Capacity to work independently and complete tasks efficiently.
• Expertise in explaining life, health, Medicare coverage details and making recommendations to an older demographic.
• Knowledge of HIPAA privacy requirements and safe handling of sensitive health information.
• Patience, empathy and strong communication skills.

Responsibilities

• Respond to client requests online and by phone professionally and promptly.
• Assist agents with appointments, renewals, and new sales.
• Conduct outreach to current and prospective clients.
• Maintain accurate client records in the database.
• Address day-to-day client questions and issues related to life, health, Medicare coverage, eligibility, enrollment, and billing.
• Produce high-quality informational materials for clients.

Skills

Customer service experience

Multitasking

MS Office

CRM systems

Multi-line phone systems

Prioritizing workloads

Independent work

HIPAA privacy

Communication skills

Empathy

Experience with older demographic

Education

Life and Health Oregon license

Tools

CRM systems

MS Office

Multi-line phone systems

Job description

Insurance Lounge in Medford, OR is hiring a Life/Health/Medicare Customer Service Representative to answer client inquiries online and by phone, and to assist agents with appointments, renewals, and new sales.

The ideal candidate has Life and Health Oregon licenses, experience in customer service, and comfort handling Medicare plans and CMS rules; strong communication, empathy, and accuracy are essential. Competitive hourly wage with benefits and growth opportunities offered.