Medicare Enrollment Support Specialist

Viva-Health; Birmingham (AL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Comprehensive Health, Vision, Dental

401(k) with company match

Paid Time Off

9 Holidays + Floating Holiday

Tuition Assistance

Flexible Spending Accounts

Wellness Program

Training and Development

Life Insurance

Disability Coverage

Community Service Time Off

Job summary

VIVA HEALTH, based in Birmingham, AL, is seeking a Medicare Enrollment Support Specialist to prepare and scan daily work for the Enrollment Department at the corporate office. This onsite role also handles CMS guidelines, returned mail, and enrollment applications.

The role requires data entry, proofreading, and strong customer service with proficiency in Word and Excel. Quarterly training and career growth opportunities are provided.

Qualifications

• High School Diploma or GED required.
• 1 year of administrative experience preferred.
• Excellent customer service and communication skills.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Prepare and scan daily work for processing by the Enrollment Department.
• Process returned mail within CMS guidelines and plan timeframes.
• Create check requests for monthly invoices and secure required signatures for submission to accounting.
• Assist with processing enrollment applications and county updates related to Medicare address changes.

Skills

Customer service

Data entry

Proofreading

Microsoft Word

Microsoft Excel

Teamwork

Work under pressure

Education

High School Diploma or GED

Tools

MS Word

MS Excel

AS400/POWERSTEP/TXEN

Job description

Bham-Corporate Office
Birmingham, AL 35203, USA

Description

Location: Birmingham, AL

Work Schedule: This position works onsite Monday through Friday at the VIVA HEALTH corporate office in downtown Birmingham.

Job Summary:

The Medicare Enrollment Support Specialist is responsible for preparing and scanning daily work for processing by the Enrollment Department. This position will also be responsible for processing returned mail within Centers for Medicare and Medicaid (CMS) and plan timeframes, creating check requests for invoices, securing required signatures, and printing & mailing all correspondence. In addition, this position will assist with enrollment applications and county updates with Medicare or disenrollments related to address updates when necessary.

Why VIVA HEALTH?

VIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys.

VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare.

• Comprehensive Health, Vision, and Dental Coverage
• 401(k) Savings Plan with company match and immediate vesting
• Paid Time Off (PTO)
• 9 Paid Holidays annually plus a Floating Holiday to use as you choose
• Tuition Assistance
• Flexible Spending Accounts
• Community Service Time Off
• Life Insurance and Disability Coverage
• Employee Wellness Program
• Training and Development Programs to develop new skills and reach career goals
• Prepare and scan all daily work using imaging system for processing each day by the Enrollment Department.
• Maintain up-to-date knowledge of all CMS guidelines related to address verification, returned mail, and out-of-area status as outlined in Enrollment related chapters of the Managed Care Manual.
• Research all returned mail received on Medicare members to locate a valid address, which could include reaching out to the member via telephone.
• Print and mail all correspondence.
• Create check requests for monthly invoices and secure required signatures for submission to accounting for payment.
• Assist with processing enrollment applications and county updates with Medicare or disenrollments related to address updates received from members.

REQUIRED:

• High School Diploma or GED
• 1 year of administration experience
• Ability to work under pressure to meet deadlines with minimal supervision
• Ability to work in a team environment, remaining flexible to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals
• Demonstrate excellent customer service skills through written and verbal communication
• Basic computer and data entry skills
• Excellent proofreading skills
• Proficient in Microsoft Word and Excel

PREFERRED:

• AS400/POWERSTEPP/TXEN or similar mainframe experience
• Health Insurance, Healthcare, or HMO experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.