Medicare EAP Worklife Analyst

Sophe; Oklahoma City (OK); Remote; USD 60,000 - 80,000; Full time

Job summary

Une organisation de premier plan recherche un analyste WorkLife Medicare pour fournir des consultations et des références sur les ressources communautaires. Le poste est entièrement à distance et nécessite une expérience en services sociaux. Les candidats doivent avoir un baccalauréat en travail social et des compétences en communication. Les avantages incluent des plans médicaux, un 401(k), et plus encore.

Benefits

Plans médicaux

Plan d'achat d'actions pour employés

Congés payés

Horaires flexibles

Congé familial

Qualifications

• Au moins 1 an d'expérience en éducation sur les ressources communautaires.
• Expérience avec les personnes âgées ou adultes handicapés.
• Expérience en services sociaux ou gestion de cas.

Responsibilities

• Fournir des consultations WorkLife et évaluer les besoins des membres.
• Documenter les interactions avec les membres dans un environnement de centre d'appels.
• Effectuer des appels sortants et des recherches.

Skills

Éducation des individus/familles

Évaluation des besoins

Compétences en communication

Education

Baccalauréat en travail social ou domaine de santé/social connexe

Maîtrise en travail social

Tools

MS Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position: Fully Remote within the continental U.S.

Training hours: 9:00 AM - 5:30 PM EST or CST

Work hours after training: 10:00 AM - 6:30 PM EST

The Medicare EAP WorkLife Analyst is part of the WorkLife Team, providing education about community resources, needs assessment, and community/national referrals for customers including childcare, elder/adult care, and basic needs. Responsibilities include providing WorkLife consultation, documenting member interactions, and working in a call center environment, including outbound calls and research. Some duties may involve administrative or customer service tasks, and staffing an online chat platform may be required.

Required Qualifications

1. At least 1 year of experience educating individuals/families on community resources and making referrals (e.g., elder care, food assistance, housing, etc.).
2. At least 1 year of experience working with elderly or adults with disabilities, including needs assessments and referrals.
3. At least 1 year of experience in social work, social services, or case management, including assessments, resource referrals, and discharge planning.
4. At least 1 year of experience conducting resource needs assessments (e.g., eldercare, housing, childcare).
5. Reliable high-speed internet (minimum 25 Mbps download, 3 Mbps upload), hardwired connection preferred.

Preferred Qualifications

1. Spanish language skills.
2. Experience in a call center environment.
3. Proficiency in MS Office applications.
4. Experience working with diverse populations.
5. Strong written and verbal communication skills.

Education

• Bachelor's degree in Social Work or related health/social field required.
• Master's degree in Social Work preferred.

Work Schedule: 40 hours per week, full-time

Pay Range: $21.10 - $44.99 per hour, based on experience and other factors.

Our benefits include medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 06/30/2025.