Medicare Customer Service Representative (Maricopa County, AZ)

CVS Health; United States; Remote; USD 25.000 - 49.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Zusammenfassung

CVS Health is hiring an Account Associate to make outbound calls to prospective Medicare plan members, focusing on retention and supporting sales representatives. The role may also handle incoming service inquiries and requires flexibility for overtime or weekend shifts.

The position emphasizes strong communication, problem-solving, and basic computer skills, with a desire for candidates who can work in a fast-paced healthcare environment in Maricopa County, AZ.

Qualifikationen

• 1+ year of experience in a call center environment.
• 1+ year of experience with Medicaid and/or Medicare.
• Proficiency in basic computer software, primarily Microsoft Office.

Aufgaben

• Make outbound calls to prospective members offering Medicare plans for retention efforts and support sales reps as needed.
• Respond to incoming customer service inquiries as needed.
• Be available for alternate hours including overtime or weekends based on business needs.

Kenntnisse

Call center experience

Medicaid/Medicare knowledge

Bilingual (English/Spanish)

Organizational skills

Attention to detail

Self-starter

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Quick Base

Jobbeschreibung

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This person is responsible for making outbound calls to prospective members, specifically offering our Medicare plan. The Account Associate will be making outbound calls for retention efforts, as well as providing support to sales representatives as needed.

Additionally, this person will respond to incoming customer service inquiries as needed. The Account Associate should be available to work alternate hours (such as overtime or weekends) as needed, depending on business needs.

Required Qualifications

• Must reside in Maricopa County, AZ.
• 1+ year of experience in a call center environment, with demonstrated telephone and problem resolution skills.
• 1+ year of experience with Medicaid and/or Medicare.
• Demonstrated proficiency in basic computer software, primarily Microsoft Office.

Preferred Qualifications

• Bilingual (English/Spanish).
• Previous experience working with Quick Base.
• Strong organizational and time management skills.
• Excellent attention to detail.
• Self-starter, with an ability to succeed in an independent environment.

Education

• High school diploma or GED.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.