Medicare Customer Service Representative

TEKsystems; Missouri City (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare insurance client is seeking empathetic Customer Service Representatives for a remote role to assist Medicare members during the open enrollment period. Ideal candidates should have call center experience and strong communication skills to provide clear guidance on benefits. This position offers competitive pay of $19.00/hr, along with comprehensive benefits including medical and retirement plans.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Qualifications

• 2 years of call center experience required.
• Calm and professional communication skills needed.
• Ability to multitask and navigate systems simultaneously.

Responsibilities

• Handle inbound calls from Medicare members, averaging 50-70 calls per day.
• Provide guidance on Medicare benefits and coverage.
• Document call details accurately and resolve inquiries.
• Maintain compliance with HIPAA standards.

Skills

Call center experience

Strong communication skills

Ability to work in high-volume environments

Basic computer proficiency

Job description

This is a remote role, with candidates from the following states only: AR, IA, IL, MI, MN, MO, OK, TX, WI. Candidates must be in the Central Time Zone.

*Customer Service Representative - Medicare Support*

Location: REMOTE

Schedule: Requiring M-F 8am-9pm availability

Our health insurance client is seeking empathetic and patient Customer Service Representatives to support their Medicare call center during the upcoming open enrollment period. This is a vital role focused on helping Medicare members.

Key Responsibilities:

• Handle inbound calls from Medicare members, averaging 50-70 calls per day.
• Provide clear, compassionate guidance on Medicare benefits, coverage details, and enrollment questions.
• Demonstrate patience and empathy while assisting callers, ensuring a positive and respectful experience.
• Document call details accurately and follow up as needed to resolve member inquiries.
• Maintain compliance with HIPAA and other regulatory standards.

Qualifications:

• 2 years of call center experience
• Strong communication skills with a calm and professional demeanor.
• Ability to work efficiently in a fast-paced, high-volume call environment.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.

Why Join Us?

Make a meaningful impact by helping seniors understand and access their healthcare benefits.

Gain valuable experience in the healthcare insurance industry.

Work with a supportive team during a critical time of year.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.