Medicare Customer Service Representative

TEKsystems; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology services provider is seeking a Customer Service Representative specializing in Medicare support. This remote position requires handling inbound calls, providing guidance on Medicare benefits, and maintaining compliance. The ideal candidate will have at least 2 years of call center experience and strong communication skills. This role offers a pay range of $19.00/hr, along with various benefits including medical and retirement options.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• 2 years of call center experience.
• Calm and professional demeanor.
• Ability to navigate multiple systems.

Responsibilities

• Handle inbound calls from Medicare members.
• Provide guidance on Medicare benefits.
• Document call details accurately.

Skills

Strong communication skills

Call center experience

Ability to work in a high-volume environment

Basic computer proficiency

Job description

Overview

This is a remote role- candidates from the following states only AR, AZ, DE, FL, GA, IA, IL, KS, KY, MD, ME, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI.

Customer Service Representative – Medicare Support

Location: REMOTE

Schedule: Requiring M-F 8am-9pm availability

Responsibilities

• Handle inbound calls from Medicare members, averaging 50–70 calls per day.
• Provide clear, compassionate guidance on Medicare benefits, coverage details, and enrollment questions.
• Demonstrate patience and empathy while assisting callers, ensuring a positive and respectful experience.
• Document call details accurately and follow up as needed to resolve member inquiries.
• Maintain compliance with HIPAA and other regulatory standards.

Qualifications

• 2 years of call center experience
• Strong communication skills with a calm and professional demeanor.
• Ability to work efficiently in a fast-paced, high-volume call environment.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.

Why Join Us?

• Make a meaningful impact by helping seniors understand and access their healthcare benefits.
• Gain valuable experience in the healthcare insurance industry.
• Work with a supportive team during a critical time of year.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 15, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.