Medicare Advantage Member Services Pro

BrightSpring Health Services; Bowling Green (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

BrightSpring Health Services is seeking a Health Plan Member Services Analyst in Bowling Green, KY. This role focuses on providing exceptional service to members of our Medicare Advantage plan, ensuring compliance with regulations while assisting with benefits, appeals, and member education.

The ideal candidate should have strong communication skills, a background in healthcare services, and the ability to empathize with vulnerable populations. Join our team to help improve the health and well-being of our members.

Qualifications

• Minimum of 2 years in healthcare member services or health plan operations.
• Prior experience in a Medicare Advantage or managed care environment is preferred.

Responsibilities

• Provide accurate information on Medicare Advantage benefits.
• Assist with grievances and appeals processes.
• Educate members on accessing plan services.

Skills

Empathy and person-centered communication

Verbal and written communication skills

CRM systems proficiency

Organizational skills

Education

High school diploma or GED

Associate's or Bachelor's degree in Healthcare Administration or related field

Tools

Microsoft Office Suite

Job description

BrightSpring Health Services is seeking a Health Plan Member Services Analyst in Bowling Green, KY. This role focuses on providing exceptional service to members of our Medicare Advantage plan, ensuring compliance with regulations while assisting with benefits, appeals, and member education.

The ideal candidate should have strong communication skills, a background in healthcare services, and the ability to empathize with vulnerable populations. Join our team to help improve the health and well-being of our members.