Medical Virtual Assistant (Mental Health)

Winning Assistants, Inc.; United States; Remote; USD 7,000 - 10,000; Part time

Benefits offered by this job

HR Support

HIPAA Training

US Holidays

Incentives

Templates & SOP

Job summary

Winning Assistants seeks a detail-oriented Medical Virtual Assistant to support a U.S.-based mental health practice. The part-time role focuses on accurate medical billing, insurance verification, credentialing support, and light social media management from a remote setup.

This position offers morning or afternoon shifts aligned to client hours, requires English proficiency, and may include occasional video meetings.

Experience with SimplePractice is a plus.

Qualifications

• Experience as Medical Virtual Assistant or healthcare admin.
• Billing, insurance verification, and patient invoicing experience.
• Credentialing experience required.
• Experience creating content for social media is a plus.
• Able to work independently with minimal supervision.
• Available to work within client hours (mornings/afternoons).

Responsibilities

• Medical billing and insurance claim submission.
• Credentialing support for future providers.
• Social media content creation and weekly posts.
• Administrative tasks: email, calls, scheduling.
• Backup phone support as the practice grows.

Skills

Medical Billing

Insurance Verification

Credentialing

Administrative Support

Social Media Management

Independent Work

Tools

SimplePractice

Job description

Job Title

Medical Virtual Assistant – Billing, Credentialing & Admin (Mental Health)

Position Details

Type: Part-Time (20 hours/week)

Schedule: Monday to Friday – 8:00 AM–12:00 PM EST (3–4 days) and 1:00 PM–5:00 PM EST (1–2 days). Exact schedule finalized with the selected candidate.

Salary: $5–$7 per hour (based on experience)

Workplace: Remote (Preferred Location: Philippines)

About the Client

Our client is a U.S.-based private mental health practice that offers confidential counseling services for individuals, couples, and families. The practice follows a client‑centered approach to help clients navigate challenges such as anxiety, depression, stress, anger, grief, and relationship concerns.

About the Role

We are looking for a detail‑oriented and proactive Medical Virtual Assistant to provide billing and administrative support for this growing mental health practice. The role focuses on accurate and timely medical billing, credentialing support, and light marketing assistance through social media management.

Key Responsibilities

Medical Billing &Insurance (Primary Priority)

• Manage medical billing using SimplePractice.
• Submit and monitor insurance claims.
• Perform insurance eligibility verification.
• Process copays, coinsurance, and patient balances.
• Prepare and send patient invoices.
• Ensure claims are processed accurately and applied correctly to deductibles.

Credentialing Support

• Assist with provider credentialing for future practitioner onboarding.
• Prepare, organize, and submit credentialing documentation.
• Monitor credentialing applications and follow up as needed.

Social Media Management

• Create and manage weekly content for Facebook and Instagram (one post per platform each week).
• Manage content for other platforms not required (e.g., TikTok).

Administrative Support

• Manage and organize email communications.
• Conduct patient reactivation outreach.
• Make outbound calls for appointment confirmations and follow‑ups.
• Provide backup phone support when needed as the practice grows.
• Perform additional administrative tasks that support daily clinic operations.

Key Performance Indicators (KPIs)

• Timely and accurate billing submission and claim processing.
• Claims processed correctly and applied to patient deductibles.
• Consistent weekly Facebook and Instagram posts.
• Credentialing tasks completed accurately and within expected timelines.

Requirements

Required Experience

• Experience as a Medical Virtual Assistant or in a healthcare administrative role.
• Experience with medical billing, insurance verification, and patient invoicing.
• Credentialing experience (required).
• Experience creating content, managing or assisting with social media content is a plus.
• Ability to work independently with minimal supervision.
• Availability to work either mornings or afternoons within the client's business hours as needed.
• Comfortable working with the camera on when required for meetings.

Preferred Qualifications

• Experience using SimplePractice (preferred but not required).
• Experience supporting a mental health, counseling, therapy, or behavioral health practice.
• Strong organizational skills with excellent attention to detail.
• Willingness to learn new processes and accept coaching, particularly for social media responsibilities.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Reliable laptop or desktop computer.
• Stable high‑speed internet connection (minimum 25Mbps).
• Noise‑canceling headset.
• Working webcam for virtual meetings.
• Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team.
• Premium VPN Access (optional).
• HIPAA & Cybersecurity Training + Certification (provided).
• Top1% VA Performance Training.
• Client‑Approved U.S. Holidays.
• Client‑Approved Paid or Unpaid Time Off.
• Access to Tools & Resources (templates, workflow guides, productivity tools, SOP support).
• Optional Performance‑Based Incentives.

Additional Notes

All resources, training, and allowances listed are optional contractor perks and are not employee benefits.