Medical Unit Receptionist

UVA Community Health; Haymarket (VA); On-site; USD 26,000 - 35,000; Full time

Job summary

UVA Community Health is seeking a Medical Unit Receptionist to support patient care operations in a busy clinical environment. The role involves clerical and receptionist duties under supervision, answering calls, greeting visitors, and coordinating with nursing and medical staff to ensure smooth workflows.

The ideal candidate will have a high school diploma or GED, at least one year of healthcare experience, and proven skills in verbal and written communication, organization, and customer

Qualifications

• High School Diploma or GED required.
• 1 year of experience in healthcare preferred. Prior secretary experience preferred.
• Demonstrates proficiency in verbal and written communications.
• Ability to work in a stressful environment.
• Must be able to work as a “team player” with medical staff, nursing staff, visitors, patients, and other hospital employees.
• Computer literacy (spreadsheets, word process, packaged systems).
• Knowledge of operation of general office equipment.
• Interpersonal communications skills.
• Detailed oriented.
• Able to handle stressful situations.
• Maintain organization when dealing with multiple demands/assignments.
• Must be able to work independently.
• Has the ability to set priorities which will expedite essential patient care.

Responsibilities

• Perform clerical and receptionist duties to support efficient operation of the patient care area under supervision.
• Provide and document under supervision of Assistant Nurse Manager/Nurse Manager.
• Greet and assist visitors to the department.
• Answer all incoming telephone calls and provide accurate information.
• Attend assigned meetings and contribute positively to organizational communication.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Stress tolerance

Teamwork

Attention to detail

Independence

Prioritization

Customer service

Education

High School Diploma or GED

Tools

Spreadsheets

Word processing

Packaged systems

Job description

Job Description

Medical Unit Receptionist

Job Code: NU5000

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

JOB TYPE

Classification: Non Exempt

JOB SUMMARY

Performs clerical and receptionist roles to facilitate the efficient operation and maintenance of the patient care area under the supervision of the health care team members. Provides and documents under the direction and supervision of the Assistant Nurse Manager/Nurse Manager.

QUALIFICATIONS

Education

High School Diploma or GED required.

Experience

1 year of experience in healthcare preferred. Prior secretary experience preferred. Refer to the Life Support Training Policy for additional details.

Licensure

N/A

Additional Skills/Requirements Required

Demonstrates proficiency in verbal and written communications. Ability to work in a stressful environment. Must be able to work as a “team player” with medical staff, nursing staff, visitors, patients, and other hospital employees. Computer literacy (spreadsheets, word process, packaged systems). Knowledge of operation of general office equipment. Interpersonal communications skills. Detailed oriented. Able to handle stressful situations. Maintain organization when dealing with multiple demands/assignments. Must be able to work independently. Has the ability to set priorities which will expedite essential patient care.

Additional Skills/Requirements Preferred

Experience with answering multiple phone lines. Basic computer skills. Excellent customer service behaviors.

Competencies

• Communications: Communicates effectively with all levels of clinic staff and visitors.
• Greets and assists visitors to the department.
• Answers all incoming telephone calls and provides accurate information as needed.
• Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

Other

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: Yes
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

The base compensation range for this role is $19.10 - $25.30 hourly.

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.