Medical Transport Operations Coordinator

Marion County Public Health Department; Indianapolis (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

Eskenazi Health in Indianapolis, IN is seeking a Medical Transport Operations Coordinator to lead the medical transport team and manage dispatch under the supervision of the department manager. The role requires strong communication, ability to handle emergency conditions, and coordination with paramedics; responsibilities include staff scheduling, new hire orientation, and maintaining equipment.

Join a nationally recognized hospital network.

Qualifications

• High School Diploma or equivalent.
• Indiana EMT-Ambulance certification desired but not required.
• Minimum 2 years of dispatch experience preferred.
• Current Indiana driver's license and motor vehicle insurance.
• AHA CPR Certification.
• EVOC certification within 6 months of hire.

Responsibilities

• Performs dispatch for the Medical Transport Department.
• Leads and supports the Medical Transport staff.
• Assist with coordinating staff schedules.
• Assists supervisor and manager with new hire orientation.
• Assists in conducting interviews and scheduling peer interviews for potential new hires.
• Assists and coordinates with manager on hiring, probationary periods and performance reviews.
• Oversees the cleaning and maintenance of equipment (i.e. wheelchairs and stretchers).
• Submits monthly reports as directed by the manager.
• Trouble shoots the Epic system.
• Performs all essential job functions of a transport aide and/or EMT when necessary.
• Assists with the activities and educational/clinical experiences of assigned observers and students.
• Participates actively in continuing education and medical audit programs.
• Demonstrates excellent communication skills.
• Report to the scene of automobile accidents when our department’s vehicles are involved.
• Oversees wheelchair inventory and roundups.

Skills

Dispatching

Team leadership

Communication

Epic System

Microsoft Office

Education

High School Diploma

Tools

Epic System

Dispatch software

Job description

Select how often (in days) to receive an alert:

Medical Transport Operations Coordinator

We asked Dawn, CEO - Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

We asked Dawn, CEO - Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Q

Why Eskenazi Health?

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Employee Q&A

Date: Sep 8, 2026

Location: Indianapolis, IN, US, 46202

Organization: HHC

Sub-Division:Hospital

Schedule:Full Time

Shift:Varied (Days/Evenings)

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-exempt

Job Role Summary

The Medical Transport Team Leader provides leadership and support to the medical transport team under the direction of the supervisor.

Essential Functions and Responsibilities

• Performs dispatch for the Medical Transport Department
• Leads and supports the Medical Transport staff
• Assist with coordinating staff schedules
• Assists supervisor and manager with new hire orientation.
• Assists in conducting interviews and scheduling peer interviews for potential new hires
• Assists and coordinates with manager on hiring, probationary periods and performance reviews
• Oversees the cleaning and maintenance of equipment (i.e. wheelchairs and stretchers)
• Submits monthly reports as directed by the manager
• Trouble shoots the Epic system
• Performs all essential job functions of a transport aide and/or EMT when necessary
• Assists with the activities and educational/clinical experiences of assigned observers and students
• Participates actively in continuing education and medical audit programs
• Demonstrates excellent communication skills
• Report to the scene of automobile accidents when our department’s vehicles are involved
• Oversees wheelchair inventory and roundups

Job Requirements

• High School Diploma or equivalent
• Minimum of 2 years as a dispatcher for the department.
• Indiana Certification as an Emergency Medical Technician-Ambulance desired but not required.
• Current Indiana Driver’s license with motor vehicle record that meets Eskenazi Health’s driving policy standards
• Current Indiana motor vehicle insurance
• AHA CPR Certification
• EVOC certification with 6 months of hire

Knowledge, Skills & Abilities

• Must have specific knowledge of:
• practical skills, theory and medical terminology related to basic and some advanced emergency medical care
• principles of human growth and development
• age-appropriate care (i.e. neo-natal, pediatric, adolescent, adult, geriatric)
• Must be able to:
• work effectively under emergency conditions and stress
• drive an emergency vehicle under emergency conditions
• coordinate emergency care with paramedics
• proficiently use and maintain basic and some advanced life support equipment and supplies
• lift up to 35 lbs individually and 175 lbs with a partner
• carry a stair chair 30 yards, up two flights of stairs, then down two flights of stairs with a patient attached
• carry tech box, oxygen equip. bag and ECG monitor up two flights of stairs
• kneel, stoop and crouch for extended periods of time, including kneeling long enough to perform two hundred chest compressions in 2 minutes
• interact in a calm, effective and courteous manner with patients, public, and hospital staff
• follow detailed or general instructions, verbal and written legibly, accurately, and confidentially use and record data
• Must have:
• normal use of limbs, eyes, ears and voice required to treat patients and to operate sophisticated electronic devices
• excellent verbal communication skills
• high level of medical psychomotor skills and cognitive knowledge
• high degree of accuracy in performance of dutiessatisfactory driving and previous work record
• Competent in Microsoft Office, Epic, and dispatch procedures
• Excellent judgment and ability to prioritized and handle multiple requests calmly and effectively
• Basic English reading and writing skills; bilingual is desired but not required
• Knowledge of hospital layout and procedures; some knowledge of equipment handling
• Ability to use age-appropriate communication skills
• Good reasoning ability
• Detail oriented
• Knowledge of hospital policies and procedures
• Promptness, empathy and genuine interest as perceived by patients, co-workers and staff
• Ability to assess patient needs during transport
• Skill in patient transport techniques and safe use of vehicle
• Must be able to follow written/verbal instructions

Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.