Medical Support Program Manager

Terrestris Global Solutions; Bethesda (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Financial benefits

Retirement benefits

Paid leave

Professional development

Tuition assistance

Work-life programs

Job summary

Terrestris Global Solutions seeks a Medical Support Program Manager to oversee the National Institutes of Health’s Medical Support Assistant Services in Bethesda, MD. This role involves managing patient support operations, supervising staff, and ensuring compliance with NIH policies. Qualifications include a high school diploma or GED, at least one year of experience in a healthcare setting, and basic medical terminology knowledge. Benefits include healthcare, financial, and retirement benefits, along with professional development programs.

Qualifications

• Authorization to work in the United States permanently without sponsorship.
• Minimum of 1 year of experience in a healthcare setting working directly with patients.
• Basic medical terminology knowledge.
• Experience managing similar programs.

Responsibilities

• Manage administrative and patient support operations.
• Supervise medical support staff and coordinate patient scheduling.
• Ensure compliance with NIH policies and improve workflow.

Skills

Strong communication

Staffing management

Customer service

Supervisory skills

Education

High school diploma or GED

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Medical Support Program Manager to oversee the National Institutes of Health’s (NIH) Medical Support Assistant Services at the Mark O. Hatfield Clinical Research Center in Bethesda, MD.

I’ve never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Medical Support Program Manager Terrestris do?

As the Medical Support Program Manager, you will manage the administrative and patient support operations that help clinical care and research activities run efficiently. You will supervise medical support staff, coordinate patient scheduling and records processes, ensure compliance with NIH policies, and improve workflow and customer service for patients, providers, and research teams. This role helps ensure the clinical center operates smoothly while supporting high-quality patient care and medical research. Normal working hours for this position will be from 7:00 AM until 4:00 PM, Monday thru Friday. This position is contingent upon award of contract.

What does a typical day look like for the Medical Support Program Manager?

• Monitor staffing coverage and attendance.
• Coordinate recruitment and onboarding.
• Coordinate orientation and training.
• Implement sign‑in tracking systems.
• Attend meetings with stakeholders.
• Conduct performance evaluations.
• Review and approving timecards.
• Produce reports.
• Support Medical Support Assistant functions as necessary, such as scheduling, patient admissions, patient records, and clinical support.

What qualifications do you look for?

• Authorization to work in the United States permanently without sponsorship.
• A high school diploma or GED.
• A minimum of (1) year of experience in a healthcare setting working directly with patients.
• Basic medical terminology knowledge.
• Experience managing similar programs.
• Strong communication, staffing management, training oversight, customer service, and supervisory skills.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work‑life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.