Medical Support Operation Spvr

Liberty Hospital; North Carolina; On-site; USD 70,000 - 100,000; Full time

Job summary

Liberty Hospital Urgent Care Shoal Creek seeks an experienced Medical Support Operations Supervisor to direct and coordinate information systems, scheduling, billing, and patient referrals. You will lead IT initiatives, manage projects, and ensure compliant, high‑quality care delivery across departments.

The role emphasizes collaboration with management, staff training, and developing policies to optimize electronic medical records and service performance in a busy urgent care environment.

Qualifications

• General systems consulting and leadership in computing systems.
• Knowledge of applications, improvements, and new system solutions.
• Experience driving projects from inception to realization.
• Ability to instruct staff on information systems and services.
• Collaboration with senior management on long-range plans.

Responsibilities

• Directs, supervises and coordinates activities in scheduling, billing, communications, and EMR support.
• Provides systems consulting and leadership for computing systems in assigned areas.
• Manages projects of varying size and ensures benefits realization.
• Serves as key user contact and educates staff on IS policies and services.
• Develops departmental policies, budgets, and performance reporting.
• Ensures compliance with healthcare regulations and quality standards.
• Maintains patient service quality and timely referrals and communications.

Skills

Systems analysis

Leadership

Customer service

Data analysis

Information technology

Education

High School Graduate

Bachelor's Degree in Health or Business Administration

Postgraduate work in medical records and communications

Job description

Position Title

Medical Support Operation Spvr

Liberty Hospital Urgent Care Shoal Creek

Position Summary / Career Interest

Directs, supervises and coordinates activities which may include oversight and or supporting the administrator in the area of, scheduling, billing, communications, information technology/electronic medical records, patient service representatives, and patient referrals.

Responsibilities And Essential Job Functions

• Independently provides general systems consulting, systems analysis, and overall leadership related to the acquisition and use of computing systems in assigned areas.
• Applies in-depth knowledge of applications to ensure effective and optimal use of current applications, incorporation of refinements in applications based on organization changes or process improvements, and collaboration with senior analysts to identify and select new system solutions.
• Manages all phases of large and small projects. Accountable for the success of projects, repairs, process improvements, and overall benefits realization.
• Functions as a key point of user contact and customer service for Information Services and is accountable for user satisfaction. Develops departmental policies and procedures, and educates individuals in and outside the IS department as it relates to information systems and services.
• Works with senior management to develop long-range plans and organizational policies.
• Selects, trains/orients, and supervises departmental personnel. Responsible for work assignments and daily operations.
• Evaluates performance and recommends promotions and disciplinary actions.
• Assists in the preparation of clinic budgets and allocations of funds.
• Collects and analyzes data for monthly and annual reports. Prepares analytical reports and makes recommendations to management.
• Ensures compliance with regulations and standards of performance for quality care. Ensures that the organization’s goals, philosophies, and objectives are optimally supported by information technology.
• Ensures that patients are treated in a prompt and courteous manner by staff. Informs patients of appointment delays and provides and provides appropriate patient referral information.
• Ensures that communications staffs handle calls appropriately. Maintains a system for emergency assistance.
• Ensures that medical records are complete, accurate, secure and readily available. Ensures timely and accurate filing of medical documents in patient charts.
• Ensures that medical dictation transcription is handled quickly and accurately.
• Participates actively in clinic patient complaint procedures to resolve operational problems.
• Attends required meetings and participates in committees as requested.
• Participates in professional development efforts to keep current on health care trends and practices.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education And Experience

• High School Graduate
• 3 or more years of medical support services experience including 2 years in a health care organization. Additional appropriate education may be substituted for two years of support services experience.

Preferred Education And Experience

• Bachelors Degree Health or business administration
• Post graduate work in medical records and communications practices.
• Medical experience can be substituted for education on a year for year basis.

Knowledge Requirements

• This position requires highly developed skills and expertise in analysis, interpersonal communication, individual/organizational behavior, administration, business, technology, and clinical applications.

Time Type

Full time

Job Requisition ID

R-56875

Important Information For You To Know As You Apply

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.