Medical Support Assistant - Neurology Clinic, Full-Time Days

OU Health Partners; Oklahoma City (OK); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

PTO

401(k)

Medical plan

Dental plan

Job summary

OU Health in Oklahoma City is seeking a Medical Support Assistant to work in the Neurology Clinic. The role supports physicians and providers, performing clinical and administrative duties to ensure efficient patient care in an ambulatory setting.

Responsibilities include taking vitals, managing patient contacts, assisting with procedures, maintaining sterile technique, and coordinating scheduling. Candidates should have a high school diploma, 0–3 years of patient care experience, and BLS

Qualifications

• Knowledge of basic medical terminology.
• Ability to interact professionally with healthcare practitioners and patients.
• Ability to effectively communicate information.
• Ability to observe and obtain information from all relevant sources.
• Ability to work as a member of a team.
• Must be detail oriented and able to complete work tasks.
• Ability to maintain composure even in difficult situations.
• Ability to be understanding and sensitive to needs of others.

Responsibilities

• Takes vitals, patient history, referrals, and patient messages under direct supervision of the provider and/or clinical supervisor.
• Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
• Contributes to the assessment/re‑assessment of patients.
• Monitors and documents patient status.
• Manages large call volume while maintaining excellent telephone etiquette.
• Organizes workflow to meet patient needs in a timely manner.
• May retrieve and transport instruments and supplies.
• Gathers and documents information about patient condition, including lab values, pain levels, patient education needs, nutritional status and potential complications.
• Performs cleaning, sterilization and/or high‑level disinfection of scopes, probes, instruments and equipment according to manufacturer instructions for use.

Skills

Medical terminology

Professional communication

Teamwork

Attention to detail

Patient empathy

Composure under pressure

Education

High School Diploma or GED

Job description

Position Title

Medical Support Assistant - Neurology Clinic, Full-Time

Department

Neurology Clinic

Job Description

The Medical Support Assistant works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. This position plays an important role in the ambulatory setting by not only performing clinical and administrative duties but also helping patients feel at ease and understanding provider instructions.

Essential Responsibilities

• Provides direct patient care by taking vitals, patient history, referrals, and patient phone messages under direct supervision of the provider and/or clinical supervisor
• Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires
• Contributes to the assessment/re‑assessment of patients
• Monitors and documents patient status
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner
• May retrieve and transport instruments and supplies.
• Moderate exposure to hazardous risks, including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals
• Must follow standard precautions
• Responsible for stocking exam rooms, taking inventory, and ordering supplies.
• Makes scheduling arrangements with other healthcare professionals and facilities.
• Assists with procedures. Maintaining sterile field and specimen labeling when necessary.
• Gathers and documents information about patient condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications
• Performs cleaning, sterilization and/or high‑level disinfection of scopes, probe, instruments and equipment according to manufacturer instructions for use
• Performs other duties as assigned

Minimum Requirements

• Education: High School Diploma or GED required.
• Experience: 0-3 years of experience in Patient Care as a Medical Assistant or similar patient care role preferred.
• License/Certification/Registration: Basic Life Support (American Heart Association) certification required upon hire.

Knowledge, Skills, and Abilities

• Knowledge of basic medical terminology.
• Ability to interact professionally with healthcare practitioners and patients.
• Ability to effectively communicate information.
• Ability to observe and obtain information from all relevant sources.
• Ability to work as a member of a team.
• Must be detail oriented and able to complete work tasks.
• Ability to maintain composure even in difficult situations.
• Ability to be understanding and sensitive to needs of others.

This is a Safety Sensitive position under 63 0.S. 427.8 and is subject to a zero‑tolerance drug and alcohol standard in compliance with Oklahoma law.

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OU Health is an equal opportunity employer.

We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.

We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute‑Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure.

OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals.

We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non‑clinical opportunities to further your career and we invite you to explore our available positions.

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.