Medical Support Assistant (MSA)

STGi; City of Kingston (NY); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

PTO

Job summary

STGi in Kingston, NY is seeking a Medical Support Assistant to provide clerical and administrative support at the Community Based Outpatient Clinic. The role involves state-of-the-art scheduling, patient check-ins, and coordination of care within the VA system.

Responsibilities include managing patient records, coordinating clinic flow, and supporting the care team through documentation and data gathering to ensure timely, quality care for Veterans.

Qualifications

• Must have front office experience and clerical skills.
• Familiarity with scheduling and EMR workflows.
• Knowledge of medical terminology and patient data handling.

Responsibilities

• Greet and check-in patients; update records as needed.
• Manage patient schedules and clinic flow.
• Maintain electronic logs/files linked to appointments.
• Coordinate follow-up appointments and referrals.
• Support team huddles and continuity of care.

Skills

Front office experience

Secretarial/clerical tasks

Scheduling clinical care

Telehealth technology

Microsoft Office

EMR systems

Customer service

Multi-tasking

Verbal/written communication

Medical terminology

Detail oriented

Education

High school diploma or GED

CPR/BLS (AHA or MTN)

Job description

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic.

Kingston, New York, United States

Full-Time/Regular

Job Summary

The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).

Essential Functions

• Manages the schedules and treatment of CBOC patients.
• Maintains electronic logs/files in conjunction with the consult/appointment process.
• Greets and checks in patients, updating records as necessary.
• Coordinates patients' schedules and clinic flow.
• Performs clerical and administrative functions to maintain patient data.
• Schedules new and established patient appointments.
• Tracks and facilitates completion of encounters and consults.
• Participates in PACT team huddles and team meetings to manage and plan patient care.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
• Manages electronic wait list to verify and validate accuracy and resolve issues.
• Performs administrative follow up actions.
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluates patient information and clinic schedule lists to determine whether patient is vested.
• Gathers information and collects/compiles data to meet the needs of the service.
• Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.
• Maintains alertness to patients requiring immediate treatment.
• Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).
• Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
• Verifies that required appropriate individuals have completed CBOC/VA paperwork.
• Schedules and notifies patients of follow-up appointments/referrals.
• Assists in the coordination of supplies/equipment.
• Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.
• Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.
• Acts as a liaison between contractor and the VAMC.
• Participates in the ongoing Performance Improvement Program between STGi and VAMC.
• Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.
• Maintains confidentiality of all information and supports patients’ privacy, rights, and safety.
• Performs other work-related duties as assigned.

Required Skills

• Must have sufficient front office experience.
• Knowledge of skills to perform all secretarial/clerical support tasks (typing, filing).
• Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.
• Prefer 1-3 years of current medical and clerical experience working in a similar environment (outpatient clinical and/or other hospital experience preferred).
• Skill and precision in use of the tools, materials and equipment, to include expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.
• Demonstrate knowledge of age‑specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience.
• Knowledge of specialized terminology associated with the work in the facility and in‑depth knowledge of the terminology used in Primary care practice.
• Ability to follow orders and work under close supervision, while demonstrating initiative and independence.
• Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc.
• Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.
• Must be detail oriented and have the ability to multi‑task.

Required Experience

• High school diploma or GED.
• Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).

Working Conditions/Physical Requirements

• Moderate physical activity. Requires handling of average‑weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Work is normally performed in a typical interior/office work environment.
• Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.

• Medical
• Dental
• Vision
• 401k with company match
• a generous PTO policy

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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