Medical Support Assistant (Medical Receptionist)

Customer Value Partners, Inc.; Town of Lockport, Golden (NY, CO); On-site; Full time

Job summary

Join a forward-thinking healthcare firm as a Medical Support Assistant, where you will play a vital role in managing patient appointments and providing essential support in a dynamic outpatient clinic. This role offers the opportunity to work within a collaborative environment, ensuring smooth operations and enhancing patient experiences. If you're passionate about healthcare and have strong customer service skills, this is an exciting chance to contribute to meaningful transformations in the healthcare sector. Embrace the opportunity to grow and make a difference in the lives of patients while working in a supportive team atmosphere.

Qualifications

• Ability to pass security clearance; US Citizenship required.
• Minimum six months of customer service experience required.

Responsibilities

• Schedule and manage patient appointments and consults.
• Provide reception support and manage insurance documentation.
• Assist in arranging transportation for eligible patients.

Skills

Customer Service

Typing (50 wpm)

Computer Proficiency

Medical Terminology

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR)

Spreadsheets

Word Processing Software

Job description

Overview

CVP is recruiting Medical Support Assistants (MSA) to support the Golden Outpatient Clinic located at 1020 Johnson Rd, Golden, CO 80401. Clinic hours are Monday – Friday, 7:00 am – 6:00 pm; the MSA will work an 8-hour shift within these business hours. Schedules will be determined by the clinic and may rotate as needed. Position Pays: $22.29-27.22/hr

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Ability to pass a required level of security clearance (US Citizenship Required).
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in.
• Ability to type 50 wpm with minimum errors (Typing test required).
• High School education or GED equivalent.
• Familiarity with medical terminology, hospital terminology, and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy, and procedures.
• Minimum six (6) months of customer service experience.

Physical Requirements

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.