Medical Support Assistant-Health Informatics

U.S. Department of Veterans Affairs; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in the Health Informatics department to support the implementation and integration of the new Electronic Health Record (EHR) system. You will help with data entry, scheduling, and workflow optimization to ensure accurate information management during the EHR adoption process.

Position can be based out of listed locations in the United States. Basic requirements include U.S.

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Skill in recording patient messages and understanding physician requests for follow-up care.
• Ability to interact courteously with individuals from varying backgrounds to facilitate care.
• Ability to operate office software and scheduling systems to support patient care.

Responsibilities

• Assist with data entry and scheduling to support EHR adoption.
• Help optimize workflow to ensure accurate information management.
• Coordinate patient appointments in clinical settings and relay physician requests.
• Maintain patient information and records in electronic systems.

Skills

Knowledge of MSA practices

Medical terminology

Patient communication

Data entry

Scheduling

Education

High school diploma or GED

One year of education above high school

Tools

Scheduling software

Office automation software

Electronic health record systems

Job description

A Medical Support Assistant in the Health Informatics department plays a critical role in supporting the implementation and integration of the new Electronic Health Record (EHR) system. They assist with data entry, scheduling, and workflow optimization, ensuring smooth transitions and accurate information management throughout the EHR adoption process.

Position can be based out of either listed locations

KSA Recommendation - All qualifying experience you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Failure to demonstrate your experience and knowledge, skills, and abilities (KSAs) in your application may result in disqualification. It is strongly recommended that you write to each KSA (found below) to demonstrate how you have gained each one in your application package or on a supplemental document.

Creditable Experience:

Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities [or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting]. Experience satisfying this requirement may be paid/non-paid employment as [an] MSA or [an equivalent position in a non-VA hospital or clinic setting].

Basic Requirements

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)

GRADE DETERMINATION

GS-3 MSA (Entry Level)

You must meet the Basic Requirements outlined above.

GS-4 MSA (Developmental Level)

Experience. One year of creditable experience equivalent to the next lower grade.

OR

Education. One year of education above high school. (Transcripts Required)

AND

Demonstrated Knowledge, Skills, and Abilities.

In addition to Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below:

1. Knowledge of basic medical terminology to assist in the provision of care to patients.

2. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

3. Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.

4. Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.

GS-5 MSA (Full Performance Level)

Experience: One year of creditable experience equivalent to the next lower grade.

OR

2. Education. Two years of education above high school. (Transcripts Required)

AND

Demonstrated Knowledge, Skills, and Abilities.

In addition to Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below:

1. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.

2. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff as necessary, to ensure a satisfactory resolution.

3. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.

4. Ability to schedule medical appointments in a clinical setting.

5. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.

6. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

Preferred Experience:

Medical Terminology, critical thinking skills, ability to multi-task and work with multiple interruptions throughout the day.

Reference:

Please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.

Physical Requirements:

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.