Medical Support Assistant - Family Practice of Edmond

OU Medicine; Edmond (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dedicated team at a forward-thinking healthcare provider as a Medical Support Assistant. In this vital role, you will work closely with physicians and advanced practice providers, delivering direct patient care and ensuring a smooth operational flow within the clinic. Your responsibilities will include taking patient vitals, managing communications, and assisting with medical procedures, all while adhering to safety standards. This position offers the chance to make a meaningful impact on patient experiences in a supportive environment. If you are detail-oriented, compassionate, and ready to contribute to a team that values patient care, this opportunity is perfect for you.

Qualifications

• High School Diploma or GED required.
• 0-3 years of experience in Patient Care preferred.
• Basic Life Support certification required upon hire.

Responsibilities

• Provides direct patient care, taking vitals and patient history.
• Manages call volume and organizes workflow to meet patient needs.
• Assists with procedures and maintains sterile field when necessary.

Skills

Basic medical terminology

Communication skills

Teamwork

Detail-oriented

Patient interaction

Education

High School Diploma or GED

Tools

Basic Life Support certification

Job description

Position Title: Medical Support Assistant - Family Practice of Edmond Department: OUHP Fountain Lake Clinic Job Description:

The Medical Support Assistant works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. This position plays an important role in the ambulatory setting by not only performing clinical and administrative duties but also helping patients feel at ease and understanding provider instructions.

Essential Responsibilities

• Provides direct patient care by taking vitals, patient history, referrals, and patient phone messages under direct supervision of the provider and/or clinical supervisor.
• Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
• Contributes to the assessment/re-assessment of patients.
• Monitors and documents patient status.
• Manages large call volume while maintaining excellent telephone etiquette.
• Organizes workflow to meet patient needs in a timely manner.
• May retrieve and transport instruments and supplies.
• Moderate exposure to hazardous risks, including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals.
• Must follow standard precautions.
• Responsible for stocking exam rooms, taking inventory, and ordering supplies.
• Makes scheduling arrangements with other healthcare professionals and facilities.
• Assists with procedures, maintaining sterile field and specimen labeling when necessary.
• Gathers and documents information about patient condition, which includes lab values, pain levels, patient education needs, nutritional status, and potential complications.
• Performs cleaning, sterilization and/or high-level disinfection of scopes, probes, instruments, and equipment according to manufacturer instructions for use.
• Performs other duties as assigned.

Minimum Requirements

Education: High School Diploma or GED required.

Experience: 0-3 years of experience in Patient Care as a Medical Assistant or similar patient care role preferred.

License/Certification/Registration: Basic Life Support (American Heart Association) certification required upon hire.

Knowledge/Skills/Abilities Required

• Knowledge of basic medical terminology.
• Ability to interact professionally with healthcare practitioners and patients.
• Ability to effectively communicate information.
• Ability to observe and obtain information from all relevant sources.
• Ability to work as a member of a team.
• Must be detail-oriented and able to complete work tasks.
• Ability to maintain composure even in difficult situations.
• Ability to be understanding and sensitive to the needs of others.