Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Town of Bath (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Federal retirement benefits

Health/Vision/Dental insurance

Job summary

U.S. Department of Veterans Affairs Bath VAMC seeks an Advanced Medical Support Assistant to join the Community Living Center.

The MSA will function in a technical advisory capacity within the CLC and the Geriatrics & Extended Care Line, assisting residents with questions and information related to administrative resolution. The role includes clerical support, coordinating across disciplines and helping residents navigate care access while maintaining liaison with medical staff and community

Qualifications

• US citizenship is required.
• HS diploma or GED required.
• May qualify via Grandfathering provision as described in VA standards.
• Grade determinations: Medical Support Assistant (Advanced) - GS-06.
• One year of creditable experience or equivalent.
• Demonstrates KSAs: advanced healthcare process knowledge and clinical terminology.

Responsibilities

• Assist residents with questions, complaints and information relating to administrative resolution.
• Perform clerical and administrative support in the Community Living Center (CLC).
• Relate inquiries to appropriate staff and escalate urgent matters.
• Coordinate appointments with care providers and community programs to ensure access to care.
• Maintain schedules and documentation consistent with VA policies.

Skills

Clinical coordination

Communication skills

Time management

Interdisciplinary teamwork

Healthcare terminology

Collaboration with clinicians

Education

High school diploma or GED

Job description

Summary
The VAMC in Bath NY is seeking an Advanced Medical Support Assistant to join the Community Living Center. The Medical Support Assistant will function in a technical advisory capacity in the Community Living Center (CLC) and within Geriatrics & Extended Care Line - assist residents with questions - complaints and information relating to administrative resolution.

Summary
The VAMC in Bath NY is seeking an Advanced Medical Support Assistant to join the Community Living Center. The Medical Support Assistant will function in a technical advisory capacity in the Community Living Center (CLC) and within Geriatrics & Extended Care Line - assist residents with questions - complaints and information relating to administrative resolution.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: Medical Support Assistant (Advanced) - GS-06
• Experience
• One year of creditable experience equivalent to the next lower grade
• Knowledge - Skills - and Abilities (KSAs)
• In addition to the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-06
• The actual grade at which an applicant may be selected for this vacancy is GS-06
• Physical Requirements: See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements.
  

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Advanced Level Medical Support Assistant (MSA) position serves as a Medical Support Assistant in the Community Living Center
• The Medical Support Assistant will function in a technical advisory capacity in the Community Living Center (CLC) and within Geriatrics & Extended Care Line - assist residents with questions - complaints and information relating to administrative resolution
• The Medical Support Assistant performs the clerical and assistant support - which encompasses a variety of different duties and responsibilities
• The Medical Support Assistant performs clerical work in support of the care and treatment given to residents in the Community Living Center (CLC)
• Medical Support Assistant helps residents either in person or over the telephone
• Receives and relay incoming and outgoing telephone messages to staff
• Recognizes and refers urgent inquiries to professional staff for immediate actions
• Receives and can direct residents and visitors' inquiries to the appropriate staff member for assistance
• The Medical Support Assistant determines the general nature of inquiry and can independently respond to all administrative questions
• The Medical Support Assistant also interfaces and collaborations with larger health care-system providers including VA and non-VA specialists - hospitals - diagnostic and treatment facilities - and community-based programs to set up appointments for residents to be seen
• Work Schedule: Monday-Friday 07:30-16:00 Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 26081F Permanent Change of Station (PCS): Not Authorized