Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Omaha (NE); On-site; USD 52,000 - 68,000; Full time

Job summary

US Department of Veterans Affairs in Omaha seeks an Advanced Medical Support Assistant to provide clerical support to OR nurse managers, preop/PACU, and surgery staff. You will handle patient management, schedule coordination, data collection and reporting, and participate in performance improvement initiatives while maintaining timekeeping accuracy.

The role emphasizes independent organization, professional communication, and collaboration with clinical teams to ensure smooth patient flow and

Qualifications

• Experience with medical terminology and clinical staff instructions.
• Ability to enter, modify, and retrieve sensitive patient data in EHRs.
• Strong customer service skills and professional communication.

Responsibilities

• Provide clerical support to OR nurse managers and surgery staff.
• Manage patient flow, surgery schedules, and related data collection.
• Support performance improvement programs and timekeeping tasks.

Skills

Advanced knowledge of medical termin

Customer service & communication

Electronic health records

Scheduling medical appointments

Education

High school diploma or GED or state/provincial certificate

Job description

Advanced Medical Support Assistant

Provides clerical support to the operating room nurse manager, preop/PACU nurse manager, surgery clinic nurse manager, as well as frontline staff reporting to the department's managers. These activities include patient management, surgery schedule management, data collection and analysis as requested, participation in performance improvement programs, and timekeeping.

All requirements must be met by the close date of this announcement, 10/16/2026.

Basic Requirements

• United States Citizenship: Non‑citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

GS-6 Medical Support Assistant (Advanced)

Experience: One year of creditable experience equivalent to the next lower grade, GS-5. This experience includes: Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients; Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution; Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports; Ability to schedule medical appointments in a clinical setting; Ability to work independently in the accomplishment of a wide variety of duties performing patient support work; Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

Knowledge, Skills, and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs:

• (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience: Experience in a surgery department or clinic preferred. MSA experience preferred.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6.

Physical Requirements

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.