Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Mather (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs in Mather, CA seeks an Medical Support Assistant (Advanced) to provide specialized administrative support within an interdisciplinary care delivery model. The role focuses on complex patient scheduling, clinic coordination, and seamless communication with care teams.

The Advanced MSA will review clinic availability and assist in optimizing patient flow across multiple clinics and community resources, while adhering to VA policies and procedures.

Qualifications

• High school diploma or GED or equivalent certification.
• Strong knowledge of medical terminology and clinical workflows.
• Experience or ability to work in interdisciplinary care delivery.

Responsibilities

• Provide Advanced MSA administrative support within an interdisciplinary care model.
• Coordinate clinic appointment availability and patient flow across clinics.
• Communicate with internal/external customers and document interactions.

Skills

Healthcare scheduling

Interdisciplinary care

Medical terminology

Communication with clinicians

Prioritization and organization

Patient relations

Education

High school diploma / GED / equivalent

Job description

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education:
  1. Experience. None
  2. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
  3. Certification. None required.
  4. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

Grandfathering Provision

Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:

1. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
2. Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet 5 the full VA qualification standard requirements in effect at the time of reentry to the occupation. NOTE: This provision is not intended to regularize appointments/ placements.

Grade Determinations:

Medical Support Assistant (Advanced), GS-6

Experience.

One year of creditable experience equivalent to the next lower grade [GS-5].

Demonstrated Knowledge, Skills, and Abilities

1. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
2. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
3. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
4. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
5. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
6. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Assignment:

The Advanced MSA [provides specialized and expert administrative patient support while working] collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic [appointment availability] (utilization) to ensure that clinic [schedules are] closely monitored to effectively support the needs of the clinics, and [makes adjustments as necessary. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is 6. The actual grade at which an applicant may be selected for this vacancy is GS-06.

Physical Requirements:

See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.