Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Columbia Township (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal benefits (retirement, health,

Job summary

U.S. Department of Veterans Affairs in Columbia, MO is seeking an Advanced Medical Support Assistant for the Radiology/Nuclear Medicine Clinic. The role supports appointment scheduling, patient access, and coordination of care within an interdisciplinary team.

The position emphasizes data accuracy in CPRS, strong communication with patients and staff, and ability to manage multiple tasks in a fast-paced environment. Evening shift is 11:30am–8:00pm with comprehensive federal benefits.

Qualifications

• Scheduling capabilities for appointments across clinics.
• Strong written and verbal communication.
• Ability to multi-task and manage priorities.
• Capability to work with minimal supervision.

Responsibilities

• Serve as Advanced Medical Support Assistant in Radiology/Nuclear Medicine Clinic.
• Manage patient scheduling and access using clinic principles.
• Collect/update demographic and insurance data; ensure CPRS integration.
• Coordinate administrative services for veterans, families, and caregivers.
• Maintain patient flow and support clinical staff to ensure timely care.

Skills

Scheduling

Communication

Multi-tasking

Written communication

Education

High school diploma or GED

Job description

Summary

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families - caregivers - and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Summary

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families - caregivers - and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Experience
• No experience required
• Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration
• None Physical Requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: GS-6 Experience
• One year of creditable experience equivalent to the next lower grade
• AND Knowledge - Skills - and Abilities (KSAs)
• In addition to the experience above - the candidate must demonstrate the following KSAs: (a) Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• (e) Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• (f) Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• Preferred Experience: Scheduling
• Good communication skills
• Written and verbal skills
• Ability to multi-task - set priorities
• Ability to work with little supervision due to being evening shift
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-6. Physical Requirements: See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements.

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The incumbent serves as an Advanced Medical Support Assistant in Radiology/Nuclear Medicine Clinic at the Harry S Truman VA Medical Center in Columbia - Missouri
• The incumbent's work impacts the administrative aspect of patient care - including access - scheduling/coordinating appointments using advanced clinic access principles - collecting - and updating demographic and insurance information - patient processing and customer service
• Incumbent is responsible for assuring that various aspects of staffing - training - compliance - reporting - and quality assurance are met
• These activities directly affect the revenue cycle - patient access to care - hospital performance goals and objectives - as well as VHA public image
• The duties include but are not limited to: Works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties - customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics
• Assist with clinic access contingency plans by adjusting appointment times - location - or dates as well as shift patients to other clinics as conflict with staffing and/or coverage occurs
• Screens/receives phone calls in a courteous and timely manner - determine the nature of requests and provide the information desired using privacy rules and established clinic processes
• Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes
• Coordinates administrative services for veterans - family members - caregivers - and general public - administrative and clinical staff to ensure continuity of inpatient and outpatient care
• Ensures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS)
• Interprets and applies a complex body of pertinent laws - regulations - directives - and policies
• Conducts patient/employee surveys - interviews - observes workflow
• guides patients through hospital system - inputs referrals - documents complaints - and provides follow-up and suggests resolutions to supervisor
• Intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services
• Serves as timekeeper
• Work Schedule: 11:30am-8:00pm - Monday-Friday Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized